Quality Assurance Officer

The Quality Assurance Officer ensures the proper implementation and continuous improvement of the quality management system and any other systems/certifications. The Quality Assurance Officer must upkeep operations in compliance with the company’s systems & certifications and in alignment with its business strategy.

Main Accountabilities:

·        Plan & manage the quality management systems and certifications from implementation to maintenance, audits, and action plan completion

·        Review, verifies and validates the organization systems to assure fully integration and alignment with processes and in compliance with standards

·        Develop and maintain a documentation system customized to the company’s services, stakeholders’ interests, and customer needs. It should be secured with an accurate documentation tracking system to assure a rigid control mechanism regarding distribution, archiving and control numbering

·        Perform a systematic system review and update

• Perform a direct hands-on support and guidance to all team leaders and associated staff in the implementation of the systems
• Plan and conduct Internal audits/inspections, identify nonconformities, create action plan for corrective and preventive actions with regular and timely follow up until execution
• Plan & participate in the external audits related to QMS & other audits
• Conduct regular quality meetings & management review meetings in order to maintain consistency of the system and constantly reinforce team’s awareness and spirit to continuous improvement and to meet Customer satisfaction

·        Conduct data analysis for proactive management and continuous improvement

• Manage the customers complaints to the root cause to prevent reoccurrence
• Review customers’ requests related to quality systems, standards and certifications

·        Provide reports on a regular basis, and as requested

·        Provide regular training and workshops for new and existing team members to secure a culture of quality across the company

·        Represent the company in events, fairs, exhibitions