Develop and implement the overall operations and expansion strategy in alignment with the company's goals and objectives. This involves analyzing market trends, identifying growth opportunities, and creating plans to expand into new markets or product/service offerings.
Identify new markets the business is worth expanding to in the African Region
Find new stores as per the characteristics and location communicated by Head of Operations, within the agreed timeline
Overall setup the store in terms of structure, equipment, shelves, bikes.
Conduct the full store setup on the application/system before opening date
Assist with the recruitment of the warehouse staff in liaison with the HR department
Ensure that legal documents and licenses for operating are done before launching date
Seek apartments and guest house for the expats and coordinate with the relevant leaders to seal the deal
Assist the operations leaders in all operational duties for improvements where needed, and replace operations leaders during absence or leave
Train the Operations leader and Store staff on all operations tasks
Conduct trial tests before opening date
Review customer service data and updates, the Training feedback form filled by new comers, and the onboarding performance trackers evaluation , for the purpose of enhancing the training plans for warehouse staff
Ability to travel very frequently for this role and go on missions (Travel time needed: at least 80%)
