IT Support Specialist - Levant - Outsourced
Localização Beirut, Beirute, Líbano Categoria Tecnologia da Informação Job Id 202403-106039
DESCRIÇÃO DE FUNÇÕES A Roche promove a diversidade, a equidade e a inclusão, representando as comunidades que atendemos. Ao lidar com saúde em escala global, a diversidade é um ingrediente essencial para o sucesso. Acreditamos que a inclusão é essencial para entender as diferentes necessidades de saúde. Juntos, abraçamos a individualidade e compartilhamos a paixão por cuidados excepcionais. Junte-se à Roche, onde cada voz é importante.
A posição
IT Support Specialist - Levant - Outsourced Full Time We are Roche
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.
Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
Summary
As an IT Support Specialist, you will be working as part of an agile team with whom you need to be focused on creating great employee experiences in the way our colleagues interact everyday with innovative technology and digital services in our workplace.
The IT Support Specialist will lead and support Business Continuity activities in addition to partnering with key business stakeholders, analyzing business requirements and choosing solutions to our challenges, deploying solutions and contributing to the marketing and change management campaigns to ensure high adoption of these new solutions.
The IT Support Specialist reports indirectly to the End User, Workplace & Site Experience Manager for Levant.
Your Impact
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training more junior staff members
Who you are:
You possess 3 to 5 years of experience in providing onsite and/or remote technical support to end users in PC and Mac environments with experience across multiple domains
You are able to support operating systems, devices, and applications, including the Google Suite of Applications, MS Office
You are knowledgeable of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet)
You have a good understanding of web conferencing and mobile technologies, and an understanding of audio-visual equipment as it relates to PC/Mac platforms
You have the knowledge of the ITIL Incident Management processes in an IT service delivery environment
You have experience with the Service Now ticketing system and troubleshooting hardware /software /mobile devices
You must be fluent in English.
Quem nós somos
Na Roche 100,000 pessoas em 100 países estão ultrapassando as fronteiras em cuidados com a saúde. Trabalhando juntos, nos tornamos um dos líderes mundiais em grupos de pesquisas. Nosso sucesso é construído com inovação, curiosidade e diversidade.
A Roche é um empregador que pratica políticas de igualdade de oportunidades.
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Location Beirut, Beirute, Líbano ícone de perfil
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