A Reputable Company located in Beirut is seeking to recruit an Insurance Customer Service Representative.
Main Duties:
Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries.
Demonstrate accuracy in processing client policy modifications based on the data given.
Verify new customers coverage and present policyholders with proof of insurance paperwork.
Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies.
Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.
Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
