ICT Assistant Lebanon South

What you will do

1. Elaborate and maintain an up-to-date database daily, ensuring it accurately reflects field data collected through various field data collection sheets. The database should consistently represent the actual field situation.
2. Generate and manage customized data collection sheets for beneficiaries based on their specific needs.
3. Actively participate in field data collection and ensure data quality and completeness.
4. Assist in preparing data and sampling plans for surveys, ensuring all necessary materials are organized.
5. Prepare and submit weekly target monitoring reports and comprehensive monthly reports to track program progress and identify potential issues early.
6. Collaborate closely with the Monitoring & Evaluation (M&E) department to ensure timely and accurate data sharing according to internal protocols.
7. Ensure all protection-related data cases are detected and referred to the designated referral focal point and Protection Coordinator.
8. Assist in developing new and efficient methods for data collection to improve accuracy, effectiveness, and timeliness in reporting.
9. Provide support in testing new ICT equipment and applications, providing feedback for continuous improvement.
10. Ensure that all program activities are implemented in compliance with NRC’s Protection Mainstreaming Guidelines.
11. Immediately report any breaches or concerns to the line manager or relevant focal points for prompt corrective action.
12. Adhere to NRC’s ICT policies, procedures, and the Global ICT Strategy, ensuring compliance with information security and data privacy standards.
13. Provide information and support to staff regarding the department’s ICT policies and procedures.
14. Ensure the timely and efficient delivery of ICT hardware, software, and services required for program implementation.
15. Identify and address any ICT-related issues, including troubleshooting equipment or systems problems to ensure smooth operation.

Specifically, you will.

1. Elaborate and maintain the outputs database daily based on field data collection sheets, ensuring it accurately reflects the field situation.
2. Generate data collection sheets for selected beneficiaries, carry out data collection as needed, and prepare data and sampling for surveys.
3.  Update the online Shelter-WASH database and other relevant databases in accordance with shelter and WASH activities.
4.  Maintain, monitor, archive, and report on hard copy files, while cross-checking databases for conflicts and flagging data discrepancies.
5. Report on shelter and WASH activity progress weekly and as requested and prepare specific data for NRC Core Competencies.
6.  Design internal monitoring and reporting tools with support from the database officer.
7.   Ensure proper documentation for beneficiary contracts and subsequent payments and organize/manage beneficiary files with all necessary documentation.
8.   Support the process of payments and contract signatures as needed.
9.   Coordinate with the M&E department on data sharing, prepare weekly target monitoring reports, and generate monthly reports.
10.   Ensure protection mainstreaming in program activities, report any breaches or concerns to the line manager, and refer protection-related cases to the appropriate referral focal point and Protection Coordinator.
11.  Install, maintain, monitor, and update operating systems, software upgrades, security patches, and user applications.
12.   Provide routine support for resolving Windows issues, setting up Okta accounts, and NRC applications.
13.   Maintain internet and network connectivity in NRC offices/centers, track and manage ICT assets, and troubleshoot printers.
14.  Prepare and configure laptops for new employees, ensure licensing compliance for all software, and collaborate with Logistics for ICT asset management and procurement recommendations.
15.  Ensure proper filing of documents related to the support department as per NRC policies and procedures.
16. Support the M&E Department with data cleaning and collection tasks, and perform any other related tasks requested by the line manager.

Professional competencies

• Bachelor’s degree in Statistics, IT, Data Management, Social Work, Social Sciences, Economics, Computer Science, CCE, or other relevant fields.
• Minimum of 1 year of experience in a relevant position with humanitarian organizations or in Information Technology.
• Solid understanding of quantitative data processing and experience with data management software and tools (spreadsheets, SQL, ODK, etc.).
• Knowledge of Kobo Collect, Google Earth, SPSS, or other analytical software is a plus.
• Experience in information management, analysis, and M&E approaches and techniques.
• Strong reporting skills.
• Proficiency in Microsoft Excel.
• Proficiency in both Arabic and English, both written and spoken.

Behavioral competencies

• Planning and delivering results
• Working with people
• Analyzing
• Coping with change
• Communicating with impact and respect

What We Offer

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.

We are also looking for people who share our values:

• To be dedicated in what we do;
• To be innovative with our solutions;
• To act as one unified and inclusive team;
• To be accountable to the donors that make our work possible; the people we exist to serve, and to each other… the members of our NRC family.