Head of Customer Support

A Reputable Company located in Sin El Fil is seeking to recruit a Head of Customer Support.

Main Duties: 

• Lead, mentor, and manage a team of customer support professionals.
• Develop and implement strategies to improve customer satisfaction and streamline support operations.
• Oversee the handling of customer inquiries, issues, and escalations in a timely and efficient manner.
• Analyze customer feedback to drive continuous improvement.
• Collaborate with cross-functional departments to ensure seamless customer experiences.