Presentail is looking for a Head of Customer Support to join our Achrafieh office.
Requirements:
Proven work experience in customer support management or a similar role. Strong leadership skills and the ability to manage a team effectively. Excellent communication and problem-solving skills. Ability to work under pressure and handle challenging situations with professionalism. Familiarity with customer support software and tools. Bachelor's degree in business administration or a related field.
Responsibilities:
Lead and manage a team of customer support representatives. Set customer service goals and KPIs and ensure they are met. Develop and implement customer support policies and procedures. Monitor customer interactions and provide feedback to team members. Handle escalated customer complaints and issues. Collaborate with other departments to improve the overall customer experience. Stay up-to-date on industry best practices and trends in customer support. Analyze customer feedback and data to identify areas for improvement.* Provide regular reports and updates to senior management.
