The Floor Manager is responsible for managing daily operations on the school floor, ensuring a seamless experience for students, parents, and staff. This role combines sales, customer service, and administrative tasks to support the school’s goals, with a strong focus on cleanliness, event participation, petty cash management, and maintaining operational efficiency.
Key Responsibilities:
Reception and Communication:
Answer the phone professionally, addressing comments and inquiries from students, parents, and staff in a courteous and helpful manner. Report any important issues or concerns to the director promptly.
Sales and Enrollment:
Handle all sales-related tasks, effectively communicating and negotiating with prospective students and parents regarding programs, classes, and workshops. Develop and implement strategies to enhance enrollment and increase revenue.
Customer Service:
Deliver outstanding customer service by managing inquiries, assisting with enrollment, and ensuring a positive experience for students and parents
Floor Operations:
Oversee daily activities on the school floor, ensuring the smooth flow of classes, events, and student activities.
Supervise cleanliness and coordinate with the cleaning lady to follow the cleaning schedule and maintain a tidy environment
Monitor and report any damages or maintenance issues to the director
Petty Cash Management:
Responsible for handling payments from petty cash, ensuring accurate record-keeping and proper usage.
Note: This does not include managing staff salaries
Event Participation:
Actively participate in events organized by the school, assisting with planning, coordination, and execution as needed
Accounting Tasks:
Manage accounts receivable, process payments, and maintain accurate financial records.
Prepare financial reports and summaries for management review
Administrative Support:
Assist with various administrative tasks, including scheduling classes, coordinating events, and supporting the director with additional needs.
Teacher-Management Communication:
Facilitate effective communication between teachers and management to address concerns and ensure smooth opera?ons.