Fashion Consultant (Indoor Sales)
Job Purpose
-Responsible for providing excellent customer service and reaching targeted figures by promoting the company’s image and ensuring customer satisfaction and retention
-Perform duties in accordance with Malia Group policies and procedures
Duties And Responsibilities
On Sales
-Reach POS weekly/monthly target and maintain ranking standard
-Handle the opening, closing of the shop and maintain work area in a clean and organized manner
-Maximize volume and value of sales while dealing with customer
-Optimize stock management and ensure healthy stock levels (replenish stock level, items transfer, daily count...)
-Report important sales rotation, daily sales activities, raised complaints, store activities…
-Create and update POS clients’ database
-Participate in management meetings and take responsibility for sales improvement initiatives
On Customer Service
-Ensure excellent customer service (consultancy, customer complaints handling, returns...)
-Conduct post sales follow-up (call customers to ensure satisfactory result after use of product) and any sales calls to customers (call to inform about sale periods)
-Provide recommendations regarding the improvement of customer sales and retention tools
On Compliance
-Abide by invoicing procedure of assigned POS, adequate storage, shelving and visibility
On Branding
-Contribute in the brand's marketing activities (suggest ideas to boost sales while maintaining expenses within budget)
Education And Experience
Education
Undergraduate, Technical Degree or equivalent Diploma
Experience
1 to 2 years of experience in retail fashion sales
