Customer Success Manager

Join Us in Pioneering the Future of Recycling Technology!

Jules AI is a pioneering AI company revolutionizing the procurement and sales processes for recycled commodities (metals, paper, plastics). Our mission is to accelerate the shift toward a circular economy, and we’re already driving impactful change, powering the trade of over 10,000,000 MT of recycled commodities annually. With customers ranging from SMBs to Enterprises across South-East Asia, Europe, the Middle East, and the Americas, we are shaping the future of sustainability.

Who we are looking for

We are seeking a French and Arabic-speaking professional with experience implementing software applications, either in-house or as part of a SaaS company. The ideal candidate will join our Customer Success team to lead and manage our accounts in MEA and France.

If you’re driven by delivering exceptional client experiences and possess a passion for leveraging cutting-edge technology to foster sustainability, this is your opportunity to make an impact.

Your responsibilities will include

Customer Onboarding & Implementation:

• Design and execute tailored implementation plans for new customers.
• Coordinate with our Configuration Engineering, Data Science, and Product teams to set up and optimize customer systems (training, configuration, dashboards, product features).

Customer Success & Retention:

• Foster long-term relationships through tactical workshops, user engagement strategies, and updates aligned with our product roadmap.
• Monitor customer usage to drive continuous improvement and ensure satisfaction.

Support & Problem-Solving:

• Deliver exceptional customer support during scheduled shifts.
• Collaborate with the Development team to address complex application issues and enhance user experiences.

Upselling & Expansion:

• Identify opportunities to upsell new modules and features to existing accounts, driving mutual growth and value.

Who we are looking for:

Qualifications:

• Languages: Proficiency in Arabic and French is essential to support our global clientele.
• Experience: Background in import/export, international/domestic logistics, or metal recycling industries.
• Skills:

Excellent project management and multitasking abilities.

Exceptional communication skills with strong attention to detail.

A proven track record in delivering software implementation projects, either internally or for external clients.

Grow, develop and thrive with us:

At Jules AI, we aim to build and facilitate the use of adaptive technology within the recycling industry. We work with the fundamental belief of the customer first and urge all our team members to approach their role with an ownership mentality - as if Jules AI is their own product.

Working at Jules AI:

• We promote an open, autonomous, flexible working culture to enable team members to have full control and independence in their contributions to their team and department.
• Our primary working drivers are constant collaboration and actionable communication.
• Our leaders act as mentors and work closely with new team members in setting them up on the right path to achieve advancement in any work they do.

Benefits:

• As a global company, we treasure and encourage diversity, perspective, interest, and representation through inclusivity.
• Connect and work with leading minds from the recycling industry and be part of a growing, energetic global team, across time zones, regions, offices, and screens.
• Exposure to developments and tools within your field ensures evolution in your career and skill building.
• We adopt a Bring Your Own Device policy and encourage flexibility and freedom in how you work through competitive compensation and yearly appraisals.
• We facilitate monthly, weekly, and yearly team and 1:1 meetings to ensure you are well connected with the brand mission and able to take and give feedback on improvements.
• 20 paid vacation days and flexible work hours helping you maintain a work-life balance.
• Have the opportunity to network and collaborate in a diverse community.