Presentail is looking for a Customer Retention Specialist to join our Achrafieh office.
Requirements:
Proven work experience as a Customer Retention Specialist or similar role. Strong communication and interpersonal skills. Excellent problem-solving abilities. Ability to handle customer queries and complaints effectively. Familiarity with CRM systems and practices. A customer-oriented mindset with a passion for delivering exceptional service.
Responsibilities:
Develop and implement strategies to retain customers and increase loyalty. Communicate with customers to understand their needs and concerns. Address customer issues promptly and resolve them effectively. Analyze customer feedback and data to identify trends and improvement opportunities. Collaborate with sales and marketing teams to enhance the customer experience. Monitor customer satisfaction levels and take proactive measures to prevent churn. Provide feedback and insights to management on customer behavior and preferences. Stay updated on industry trends and best practices in customer retention. If you are a proactive and customer-focused individual with a track record of retaining customers, we would love to hear from you!
