Job Description - Customer Experience Agent (CUS000063)
Job Description
Customer Experience Agent (
Job Number:
CUS000063 )
Description
Receive customers’ complaints and resolve them according to the set service guidelines and scenarios. Follow up on customers’ inquiries/complaints to enhance business performance. Keep a detailed log of all cases, record actions taken on the CRM system and share highlighted issues with the Customer Experience Manager to decide on preventive actions to be taken accordingly. Escalate unresolved cases in a timely manner to Level 2 for further investigation Respond to customer queries coming from any channel: chat, email, phone, WhatsApp, social media in a timely manner and according to set SLA by our partners. Respond to customers within the etiquette set without damaging Brand image.
Qualifications
Bachelor's Degree or equivalent technical degree (TS). 0-1 year of experience in retail or a related field. Fluency in English, Arabic and French. Proficiency in MS Office.
Attention to details: level 1 Communication Skills: level 2 Initiative: level 2 Customer Focus: level 1 Cultural Awareness: level 1 Self Confidence: level 1 Planning and Organizing: level 1
Primary Location
: Lebanon - Regional-Head Office
Schedule
: Full-time
Unposting Date
: Oct 27, 2024, 2:59:00 PM
