Receive customers’ complaints and resolve them according to the set service guidelines and scenarios.
Follow up on customers’ inquiries/complaints to enhance business performance.
Keep a detailed log of all cases, record actions taken on the CRM system and share highlighted issues with the Customer Experience Manager to decide on preventive actions to be taken accordingly.
Escalate unresolved cases in a timely manner to Level 2 for further investigation
Respond to customer queries coming from any channel: chat, email, phone, WhatsApp, social media in a timely manner and according to set SLA by our partners.
Respond to customers within the etiquette set without damaging Brand image.
Bachelor's Degree or equivalent technical degree (TS).
0-1 year of experience in retail or a related field.
