Communication Manager

The Creative 9 is an independent integrated advertising agency operating from Beirut and Dubai and servicing clients around the world.
We believe in the power of creativity when combined with strategic thinking.
Our creative approach is grounded in envisioning limitless possibilities for various brands to deliver business results in creative and distinctive ways. We are passionate about what we do, and are focused on reaching the consumer’s attention.
What makes us unique, is our restlessness. We want to do more and we want to get better at it.

We are agile and believe in integration. We never settle. Our curiosity to take up any challenge and disrupt the mundane fuels our versatile team of creative and strategic thinkers and drives us to seek new challenges. We work tirelessly on servicing brands across the MENA and GCC regions within various industries.

We take pride in the relationships we shape with our diverse clientele.

Whether big or small, every organization matters to us and we immerse ourselves in the business side to offer quality services. Throughout the years we have had the chance to help clients find their voice in cluttered markets, achieve sales, or simply rejuvenate their personas online. The spectrum of services that we offer coupled with our wide expertise gives us an edge and allows us to create success stories, with you.

We're expanding our client servicing department.

We’re looking for a dedicated and personable communication manager to service clients, maintain brands’ communication and serve as our main point of contact with our clients, as well as plan and implement strategic decisions for their brands. The ideal candidate will have a passion for developing marketing plans and thinking strategically, must be agile and a quick thinker. At an independent agency, things move fast while maintaining quality, and if you think you can keep up, we would love to have you on our team.

Applicants should be proficient with communication planning, marketing strategies and financial proposals, as well as have a proven track record in a creative agency (advertising or digital). 

Apply today and help us build meaningful, long-lasting relationships that move our business and our clients’ forward.

Description of this role

• Serve as the main point of contact between the agency and the client in all matters related to brand communication, requests and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of projects, implementation plans, project planning, and keeping track of any contract updates and renewals
• Work with internal teams to develop strategic communication plans across various channels and disciplines, including and not limited to advertising and social media
• Ensure KPIs are being met across all marketing channels
• Develop a thorough understanding of our products and service offerings Develop a thorough understanding of clients and their products, and conduct competitive benchmarking as well as monitoring reports.

Responsibilities

• Handle inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
• Develop PR and external comms strategies in partnership with business leads to advance business objectives
• Meet regularly with other team members to discuss progress and find new ways to improve business
• Coordinate the production of promotional materials including releases, media kits, and presentations
• Generate progress reports for clients and senior leaders within the organization
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
• Build marketing and branding strategies
• Drive the social media work across our client portfolio, to meet KPIs and generate desired results with the help of the team
• Develop, execute, and manage below-the-line (BTL) marketing strategies, promotional events, materials, and campaigns to engage target audiences effectively while analyzing market trends, collaborating with external agencies, and ensuring integrated marketing communication efforts.
• Source, liaise and Manage website content and design to ensure delivery of excellent product
• Source, liaise and manage media team
• develop financial proposals in connection with projects

Required skills and qualifications

• Professional experience in an advertising or digital agency as a must
• Professional Experience in a customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail

Preferred skills and qualifications

• 5+ years' of experience in communications role
• Proven track record of meeting or exceeding quotas and receiving positive feedback
• Proficiency in digital marketing and social media channels with common software such as adobe suite, social media channels
• Excellent written and verbal communication skills

All your information will be kept confidential according to EEO guidelines.