Business Analyst - ERP

We are seeking a Business Analyst to join our partners, a Software Solutions company, and play a pivotal role in managing projects for their clients from inception to completion. Your primary responsibilities involve analyzing customer needs and translating them into effective software solutions. Key aspects of this role encompass a comprehensive understanding of business and operational processes, including Sales, Purchase, Warehouse management, Payroll, Accounting, and Point of Sale. You'll be instrumental in specifying detailed functional and non-functional solution requirements and maintaining meticulous project documentation.

Responsibilities:

• Manage projects with clients from A to Z, and overseeing the quality of the product at every stage.
• Analyze customer needs and operational processes, transforming them into actionable software solutions.
• Perform in-depth functional and non-functional requirement specifications.
• Collaborate with customers to gather system requirements, analyze modules, and functions, maintaining project documentation.
• Document requirements in the form of Software Requirements Specification (SRS) or Change Request (CR).
• Review and analyze business/system requirements with project/product stakeholders and subject matter experts.
• Develop and distribute project plans and schedules, involving the entire team for feedback and confirming project milestone dates.
• Write User Stories, Acceptance Criteria, SRSs, and manage the solution features backlog.
• Translate business requirements into understandable stories and tasks for technical team comprehension.
• Follow up closely with the technical team throughout the project life cycle to ensure deadline adherence.
• Validate the solutions developed by the technical team to ensure they meet the specified quality standards and requirements.
• Oversee project implementation, validating solutions developed by the technical team and ensuring they meet customer requirements.
• Monitor data integration between systems and communicate with other system owners.
• Lead User Acceptance Testing and guide the pilot and live phases of system rollout.
• Conduct training sessions for end-users and assist in the implementation and integration of the solution.
• Act as the direct point of contact with customers, ensuring effective communication and addressing their concerns or queries.
• Ensure successful project deployment and closure, delivering systems that meet customer needs and expectations.
• Troubleshoot and respond to system requests, providing detailed resolutions within designated time frames and service level agreements.
• Follow up with customers on issues, identifying and implementing effective solutions.
• Complete and maintain all company paperwork in a timely, accurate, and efficient manner, adhering to company guidelines.

Soft Skills

• Effective stakeholder engagement, dealing with stakeholders at all organizational levels.
• Critical thinking and problem-solving skills, understanding and analyzing problems to find creative solutions.
• Strong decision-making abilities regarding requirement prioritization, scope, and solution viability.
• Excellent listening and communication skills, critical for accurate requirement gathering.
• Strong documentation and writing skills, including creating use cases and business requirement documents.
• Confident presenter, capable of articulating findings and recommendations to customers and senior leadership.

Qualifications

• 3-5 years of relevant experience.
• Strong experience in ERP Systems, including Sales Order Management, Inventory Management, HR, Accounting, and Purchasing.
• Previous experience with Odoo ERP solutions is a plus.
• Strong presentation skills are essential.
• Ability to work calmly under stress and travel as needed for implementation.
• Excellent planning and communication skills.
• Proven ability to manage multiple parallel projects.
• Quick learner with the ability to execute accordingly.
• Excellent command of English; French is a plus.
• Technical background with SQL knowledge (Tables, Procedures, Queries, Views).
• Knowledge of Agile/Scrum methodologies is essential.

Location

• Beirut, Lebanon

Schedule

• Monday till Friday | 08:00 AM till 05:00 PM

All your information will be kept confidential according to EEO guidelines.