Bilingual Customer Service Representative (Spanish/English)

Company Description
Jobs for Humanity is partnering with Smartsource Consulting SAL to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name: Smartsource Consulting SAL

Job Description

As a Spanish-speaking Customer Service Representative, you will be an essential conduit of communication for our customers. This dynamic role requires fluency in Spanish and English, a strong customer-oriented mindset, and the ability to multi-task. Your key function will be to provide reliable and efficient support, addressing customer inquiries and resolving their issues.

Job Purpose

Your primary purpose would be to ensure a positive experience for our Spanish-speaking customers. You will focus on effectively dealing with inquiries and problems that our customers may have and working to provide solutions that meet their needs. Additionally, the role aims to maintain and promote high levels of customer service satisfaction by acting as a supportive link between our customers and the organization.

Job Duties and Responsibilities

• Provide efficient and effective support to Spanish-speaking customers.
• Address customer inquiries and issues promptly and professionally.
• Ensure a positive customer experience and high levels of customer satisfaction.
• Work as a liaison between customers and the organization.
• Use customer service software to update customer details and log issues.
• Handle multiple tasks simultaneously and prioritize according to urgency.

Qualifications
Required Qualifications

• Fluency in Spanish.
• Fluency in English.
• Strong communication skills.
• Problem-solving skills.
• Customer-oriented mindset.
• Familiarity with customer service software.
• Ability to handle multiple tasks simultaneously.