Warranty Administrator

Reporting To: General after Sales Manager

Job Summary: The Job Purpose of a Warranty Administrator is to ensure full compliance with all manufacturer warranty systems and minimize the risk of warranty audit failure.

Key Responsibilities:

·        To ensure that all warranty claims submitted comply with manufacturers published manuals/repair time schedules and all invoices on the warranty debtor accounts are legitimate claims.

·        To use all resource necessary to prepare accurate invoices for warranty work carried out, including manufacturer systems and Auto line.

·        To comply with manufacturer warranty submission times without exception.

·        Monitor claim progress through accessing manufacturer systems at least on a weekly basis

·        To ensure claims refused or rejected by the manufacturer are properly investigated and contested (where necessary) within the manufacturer specific timescales.

·        To carry out dealership warranty audits in line with the agreed timetable. Prompt action must be taken to resolve issues identified before manufacturer audits take place.

·        To control parts returns for Warranty claims and the disposal of old parts not required to be returned to the manufacturer

·        Maintain good working relationship with manufacturer warranty dept.

·        Regularly check manufacturer warranty bulletins for any new developments and promote best practice across the division.

·        Use a clear and concise filing method, ensuring all retail and warranty job cards can be recovered at any given time.

·        Participates in project work where applicable