الوصف الوظيفي
Key Responsibilities:Calling a database of
customers provided and or identifying prospective customers from different methods
e.g. Yellow Pages, Internet, newspapers etc. to profile and introduce COMPANY
service and brand on the phone.Create a portfolio of
prospect customer database, identify needs and sell COMPANY service
telephonically.Identifies business
opportunities, assesses customer needs, and matches these with COMPANY services
to acquire new business.Ensures increase in
customer and trading database by signing new contracts and convincing customer to
trade.Ensure Customer Retention
maintained by regular calls, solving issues of customers, cross selling and using
different brick walling methods to improve customer satisfaction, experience
and loyalty.Develop and implement an
effective approach to collect and identify other competitor’s clients name and information
on regular basis.Sending quotations and
proposals to clients and following up on new prospects business or contract closure
on a regular basis.Establish customer
agreements and ensure that pricing guidelines, discount matrix are always
applied and profitability targets for customers are met.Ensure that customer prices
are reviewed on regular basis and whenever any discrepancy arisesbetween actual and promised
volumes, a re-negotiation takes place.Sales and Marketing Mail
Shots and communication of campaigns.Achieve revenue, volumes,
new business and activated win targetsProvide Daily, Weekly &
Monthly Sales Activity reports and or other report defined or requested by the management
on a timely manner.Reporting on any Market
Trends and present activities changes within the competitor businessResponsible for achieving
the monthly automation target of accounts.Follow up payments from
credit default customers.Overall working to achieve
and reach sales target and revenue and increase customer awareness about COMPANY
brand in the market.Facilitate coordination
with all departments for any customer related issues and ensure timelyresolution to customer issues or problems
and enhance customer satisfaction / Experience.Performs other assignments
as required or requested from the management from time to time.
