Key Responsibilities:
Calling a database of customers provided and or identifying prospective customers from different methods e.g. Yellow Pages, Internet, newspapers etc. to profile and introduce COMPANY service and brand on the phone.
Create a portfolio of prospect customer database, identify needs and sell COMPANY service telephonically.
Identifies business opportunities, assesses customer needs, and matches these with COMPANY services to acquire new business.
Ensures increase in customer and trading database by signing new contracts and convincing customer to trade.
Ensure Customer Retention maintained by regular calls, solving issues of customers, cross selling and using different brick walling methods to improve customer satisfaction, experience and loyalty.
Develop and implement an effective approach to collect and identify other competitor’s clients name and information on regular basis.
Sending quotations and proposals to clients and following up on new prospects business or contract closure on a regular basis.
Establish customer agreements and ensure that pricing guidelines, discount matrix are always applied and profitability targets for customers are met.
Ensure that customer prices are reviewed on regular basis and whenever any discrepancy arises
between actual and promised volumes, a re-negotiation takes place.
Sales and Marketing Mail Shots and communication of campaigns.
Achieve revenue, volumes, new business and activated win targets
Provide Daily, Weekly & Monthly Sales Activity reports and or other report defined or requested by the management on a timely manner.
Reporting on any Market Trends and present activities changes within the competitor business
Responsible for achieving the monthly automation target of accounts.
Follow up payments from credit default customers.
Overall working to achieve and reach sales target and revenue and increase customer awareness about COMPANY brand in the market.
Facilitate coordination with all departments for any customer related issues and ensure timely
resolution to customer issues or problems and enhance customer satisfaction / Experience.
Performs other assignments as required or requested from the management from time to time.