Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Job Description
A Rider Team Lead will assist the Rider Supervisor in the riders' performance, managing the assigned outsourced companies, and supervising the Rider Coordinators.
What’s On Your Plate?
- Monitor and improve Rider Performance and Compliance
- Manage the rider roster with proper allocation of shifts/breaks/off-days, etc
- Setting up a plan to improve the performance of low-performing riders
- Monitor riders’ performance on an individual level and be responsible for coaching/warning the riders
- Preparation of late login list and share it with all 3PL partners
- Meeting with 3PLs supervisor
- Monthly zone meeting with 3PL partners to discuss performance and updates
- Supervise the coordinators who assist dispatchers over communication channels related to riders
- Ensures compliance with rider equipment
- Develop the team in coordination with the guidelines of the regional team
- Support the team through all processes achieving talabat goals.
- Handle the Rider Supervisors’ duties in their absence
What Did We Order?
- Bachelor’s Degree holder
- Strong communication skills, both written and verbal
- Fluency in Arabic and English language is mandatory
- 2-3 years of experience in the food/grocery tech industry is highly preferred
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc
- Influencer and negotiation with good public speaking and presentation skills
- People management skills: experience in managing a large group of people
- Stakeholder management skills: experience in dealing with cross-cultural team members and cross-functional teams
- Ability to analyze data and derive insights from comprehensive data reports
- Ability to deal with ambiguity, work under pressure, and handle stress.
