الوصف الوظيفي
Looking for an Inspiring Challenge?
As part of the Jazeera Airways team, travel will be a part of your job. Serving on a team with other adventurous and like-minded people, you will be sure to come to work with a sense of purpose and motivation. By upholding Jazeera Airways’ professional standards, you will have the chance to develop your career and your skillset, as well as boost your resume and experience with our widely-recognized brand and respected reputation. We love our jobs – and so will you!Jazeera Airways has provided unparalleled opportunities for fresh graduates looking to join the aviation industry through our Graduate Development Program, take a look on what is on offer via the jobs postings below.If you currently work in the aviation industry or want to be part of this exciting field, our human resources team is always happy to receive the resumes of skilled professionals with experience in airline management and operations. Send your CV now and get connected to the Jazeera network.
Title
Department
Contract Type
Posted On
Standards and Procedures Officer
Ground Operations
Permanent
26 Dec 2024
Key Account Manager - UAE
Sales
Permanent
23 Dec 2024
Manager – Group Desk System
Digital Transformation
Permanent
19 Dec 2024
Senior Specialist - APIs
Digital Transformation
Permanent
19 Dec 2024
Manager - Customer Experience Systems
Digital Transformation
Permanent
19 Dec 2024
UX/UI Designer
Digital Transformation
Permanent
19 Dec 2024
UAT Automation Specialist
Digital Transformation
Permanent
19 Dec 2024
E-Commerce Quality Assurance Specialist
Digital Transformation
Permanent
19 Dec 2024
Configuration and Maintenance Program Engineer
CAMO
Permenant
15 Dec 2024
Commercial Manager – Levant
Sales
Permanent
11 Dec 2024
Sales Manager – CAI & HBE
Sales
Permanent
11 Dec 2024
Regional Manager – GCC & Egypt
Sales
Permanent
11 Dec 2024
Sales Manager – Delhi
Sales
Permanent
11 Dec 2024
Commercial Manager – Nepal
Sales
Permanent
11 Dec 2024
Cargo Commercial Manager
Ground Operations
Permanent
11 Dec 2024
Aircraft Engine Borescope Inspector
Aircraft Maintenance (P145)
Permanent
11 Dec 2024
Licensed Aircraft Engineer
Aircraft Maintenance (P145)
Permanent
11 Dec 2024
Planning Manager
CAMO
Permanent
11 Dec 2024
Standards and Procedures Officer – Ground Operations We are looking for Standards and Procedures Officer who would be responsible for documentation of process and procedures in line with Jazeera Airways and regulatory policies to set and support the implementation of standards and procedures that come under the functions within the scope of Ground Operations based on approved manuals and industry standards.
The incumbent will be also responsible to assist in authoring and publishing manuals under Ground Operations department that include Passenger and Baggage Handling, Aircraft ground handling, Aircraft loading, Load Control and Aircraft de-/anti-icing, and Training.
Responsibilities and Duties:
Update and revise Ground Operation Department manuals and procedures to be in line with KCASR and IATA/ICAO documentations and standards.
Participate in internal/external audit to ensure department complies with industry standards.
Assist in conducting and updating gap analysis between IGOM and Ground Operations manuals and implement the variance across the network.
Oversees operational safety performance within functional areas of the department and ensure that appropriate Safety Risk Management (SRM) activities are carried out with staff involvement as necessary to build up safety awareness.
Coordinates with the respective line managers in the resolution of mitigation strategies for the identified consequences of hazards and ensure that adequate arrangements exist for safety data capture and employee feedback.
Coordinates with respective line managers in the implementation of corrective actions plans and ensure that corrective action is taken in a timely manner.
To publish ground operations calendar to track each mandatory activities station wise.
Assist to monitor and track the Mandatory Quality Control Activities across the network.
Review departmental SPIs/SPTs.
Reviews the effectiveness of previous safety recommendations; and.
Oversees safety promotion activities as necessary to increase staff awareness of safety concerns and to ensure that they are provided appropriate opportunities to participate in safety management activities.
Represents the first level of SME for all GOM related enquiries.
Provide assistance to follow-up, review, proofing and design of Ground Operations checklists, forms and stationery to ensure common policy is followed network wide.
Assist in monitoring regulations / standards and industry recommended practices and publishing relevant network wide airport bulletins to ensure compliance with relevant safety, security and operational requirements.
Assist in monitoring and reviewing IATA annual publications and guidelines (IATA AHM, DGR, IGOM), to ensure strict adherence and compliance.
Participates in working groups within Ground Operations and relevant stakeholders to ensure passenger, baggage, load control and aircraft handling policy and procedures are aligned.
Provide and manage a comprehensive library of all Ground Operations departmental procedures keeping them up to date.
Communicates effectively with all outstations on newly implemented procedures and/or modifications to existing procedures through the preparation of Ground Operations bulletins and/or safety bulletins.
Support the Training, Standards and Procedures Manager in new projects under ground operations.
Requirements and Qualifications:
Bachelor’s degree or equivalent from a recognised University.
Has at least 4 years of job related experience.
Have experience within an airline ground service or GHA operation environment is necessary.
Have working exposure to internal/external audit practices.
Have an understanding of relevant KCASR and IATA standards.
Have excellent working knowledge of passenger/ramp handling operations.
Have a good understanding of SMS concepts,
Knowledge of MS Office.
Key Account Manager - UAE Key Account Manager is responsible for growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops within the assigned region in UAE.
Responsibilities and Duties:
Develop and sustain solid relationships with key clients that bring in the most revenue for the company.
Address and resolve key clients’ complaints and provide timely and effective customer care and after sales service.
Act as the main point of contact between key clients and internal teams.
Maintain and develop relationships with the corporate & government sector.
Focus on Small and mid-size enterprises.
Work against targeted sales goals to source potential new revenue opportunities.
Understand customers' businesses and requirements.
Prepare reports and statistics for the development of sales.
Reviewing sales performance and aiming to meet or exceed targets.
Negotiating the terms of an agreement and closing sales.
Brand awareness to the trade/market of Jazeera Airways products & services.
Gather market and competitor information and provide management with the relevant intelligence.
Represent the organization at trade exhibitions & events.
Requirements and Qualifications:
Bachelor's degree in business administration, finance, sales, or related field,
5 - 7 years of in-depth experience in key account management in UAE.
The ability to build rapport with key clients.
The ability to handle multiple client accounts.
Strong negotiation and leadership skills.
Exceptional customer service skills.
Excellent communication skills in English. Arabic is an added advantage.
Manager – Group Desk System Jazeera Airways is seeking an experienced and results-oriented Manager – Group Desk System to design, build and lead the Group Desk systems. This is a greenfield opportunity, requiring a visionary professional with a background in group desk operations, system development and low-cost airline processes. The ideal candidate will have hands-on experience with Navitaire systems and a proven ability to implement and manage end-to-end group booking systems while working closely with diverse stakeholders across the organization.
In this pivotal role, you will partner with teams in Finance, Sales, Sales Support, Call Center, E-Commerce, IT (Digital Transformation) and Website Development to ensure the seamless operation of the group booking platform.
Responsibilities and Duties:
System Implementation and Custodianship:
Lead the implementation and customization of the Navitaire system to meet the specific needs of group booking processes.
Act as the custodian of the group desk system, ensuring optimal performance, usability, and security.
Partner with the IT (Digital Transformation) team to integrate the group desk platform with Jazeera Airways’ ecosystem, including CRM, website, and e-commerce channels.
Oversee testing, deployment, and user training for all new system features.
Stakeholder Collaboration:
Collaborate with cross-functional teams, including:
Finance: Ensure accurate invoicing, reconciliation, and reporting.
Sales: Align system capabilities with market demands and revenue goals.
Sales Support and Call Center: Develop tools and training for seamless customer service.
E-Commerce and Website Development: Enhance the digital booking experience for B2C customers.
IT (Digital Transformation): Drive technical innovations and ensure system compatibility.
Facilitate regular stakeholder meetings to gather feedback, address challenges and align priorities.
Operational Excellence and Automation:
Streamline group booking workflows through automation, reducing manual effort and turnaround times.
Design and document efficient processes for group inquiries, booking confirmations, payments and post-booking support.
Monitor system usage, identify bottlenecks and implement continuous improvement strategies.
Customer-Centric Approach:
Ensure the group booking system delivers a user-friendly, efficient and reliable experience for B2B agents and B2C customers.
Incorporate customer feedback into system enhancements and operational strategies.
Create tools to simplify inquiries, pricing requests and bulk ticket management for agents and direct customers.
Performance Analysis and Reporting:
Develop key performance indicators (KPIs) to measure system efficiency, booking success rates, and customer satisfaction.
Generate detailed performance reports for senior management and stakeholders.
Leverage data analytics to forecast trends, optimize workflows, and improve system
Requirements and Qualifications:
Bachelor’s degree in Information Technology, Aviation Management or a related field.
Minimum 7+ years of experience in group desk operations, system implementation or a related role in the aviation industry.
Proven experience with low-cost airlines and Navitaire systems is mandatory.
Demonstrated ability to lead greenfield projects and build new business functions.
Expertise in airline reservation systems, system customization and API integrations.
Strong leadership and project management capabilities.
Exceptional analytical, problem-solving and communication skills.
Proficiency in automating workflows and data-driven decision-making.
Senior Specialist - APIs Jazeera Airways is seeking an experienced and technically skilled Senior Specialist - APIs to lead the development and management of API middleware solutions. This role is critical to ensuring seamless integration of Jazeera Airways’ core systems, including Navitaire Digital APIs, with other commercial platforms, ancillary suppliers and third-party collaborators.
The ideal candidate will have hands-on expertise in API middleware development and integration within the low-cost carrier (LCC) environment, with Navitaire as the primary Passenger Service System (PSS).
Responsibilities and Duties:
API Middleware Development & Management:
Design, develop, and maintain API middleware solutions to integrate Navitaire Digital APIs with Ja
