Specialist (A), Passenger Services
Kuwait City, Kuwait | Posted on 28/03/2025
Work Experience 10 Years
Job Description
Kuwait Airways is activity recruiting for the position of Specialist (A), Passenger Services in the Ground Handling department. In this role your responsibilities will include but not limited to:
Basic Function and Scope:
Participates and controls the provision of passenger services at Kuwait Airport for all regular and extra KU and other carriers' flights. Includes, ensuring timely solution of related passenger services, circulating and monitoring the implementation of new or amended passenger services' procedures, directing and participating in the preparation of duty roistering pertaining to passenger check-in counter staff.
Tasks and Duties:
a. Ensures timely solution of passenger services discrepancies related to over carriage, delays, irregularities in flight documentation, mishandling of cargo and baggage by passenger services staff, other carriers complaints, etc. Includes initiation of investigations related to such irregularities with concerned duty officers, recommending corrective action, drafting replies to complaining party, and processing with supervisor for review and approval.
b. Circulates new or amended procedures related to passenger, received from Sales & Services Department and other carriers, such as amendments on aircraft, capacity, trim, IATA tariff, visa regulations, etc. Includes directing the feeding of such amendments into computer as required, and monitoring their implementation.
c. Directs and participates in the preparation of duty rostering pertaining to passenger services check-in counter staff at Kuwait Airport for all KU and other carriers flights. Includes, studying the weekly flights schedule issued by DGCA and extra flight schedules received from Planning Department for KAC and other carriers, assessing daily traffic density periods, assigning the appropriate number of groups during all shifts to meet the passenger services requirements during peak/normal/lean periods and preparing the daily duty roster of each group showing the time in/out/rest during the period of eight weeks to ensure smooth and efficient passenger services.
d. Attends regular meetings with other carriers' representatives along with Government officials of DGCA, Immigration, Customs, Security and Health to discuss related work procedures and exchange related information to ensure proper work relations and efficient passenger services.
Requirements
a. Completion of Secondary (12 years ) education, leading to diploma or equivalent.
b. 10 years' experience in passenger services including required training courses.
c. Good knowledge of written and spoken Arabic and English.
