Responsibilities
•Collaborate with Finance, Sales, and Aftersales, stakeholders to understand requirements and provide technical expertise on DMS capabilities.
•Customize and configure DMS platforms to optimize document storage, retrieval, and security for financial data.
•Develop and maintain workflows within the DMS to streamline document processes, including version control and audit trails.
•Ensure compliance with regulatory requirements and internal policies related to document management and data security.
•Create user manuals and provide training to concerned employees on DMS functionalities and best practices.
•Monitor system performance and implement solutions to ensure uninterrupted DMS operation.
•Troubleshoot on DMS platforms issues across all automotive divisions.
•Evaluate and recommend enhancements to DMS platforms based on evolving business needs and technological advancements.
•Perform daily health checks for the Autoline system.
•Support users with problems and queries related to the Keyloop Autoline application software.
•Accurately resolve problems using investigative and analytical skills.
•Identify and replicate problems that require a software change by Keyloop Development.
•Proactively take ownership of all calls in accordance with the Service Level Agreement.
•Manage, prioritize, and progress calls using the call logging system and ensure regular updates.
•Assist, train, and support less experienced team members with their calls using appropriate tools.
•Constantly report on sensitive issues to IT Manager and Senior Support staff as needed.
•Handle complaints and call escalation requests from users.
•Implement and administer all modules database, and new products of Autoline.
•Implementation of new products aligned with the DMS functionality.
Educational Qualifications
Education Degree
: Bachelor
Major
: Computer science / Information Systems / any related field
Experience
Years of Experience
: 5 - 10 Years
Field of Experience
: • Experience in IT, preferably with exposure to Keyloop / Autoline support.
• Experience with integrating DMS with other enterprise systems (e.g., ERP, Sales, Finance)
Skills
•Problem Solving & Result Orientation
•Automotive OEM Products & Services
•Basic Leadership & Management Skills
•Updated with Key loop products, Manufacturer’s Policies & Procedures
•Logical Diagnostics Skills
•Technical Report Writing Skills
•Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
•Application Skills and Operational knowledge relevant to the domain (Finance, Sales, CRM, etc.)
•Accounts Analyst; must have knowledge of accounting principles to trial balance level.
•Proven track record of installing, configuring, and troubleshooting respective systems.
•Exceptional knowledge of networking technologies (OSI network layers, TCP/IP).
Al Mulla Group is a leading diversified privately held business group based in the State of Kuwait with presence in 8 countries. With a workforce exceeding 15,000 employees in over 40 Group companies and affiliations with more than 200 international brands, Al Mulla Group has operations in the following fields: Automotive distribution and servicing Engineering Rental & Leasing of Vehicles and Heavy Equipment Insurance Manufacturing Consumer & Corporate Financing Investments Security Services Money Exchange Office Automation Engineering Products Distribution Healthcare Real Estate Education Travel Cargo Services The Group's geographic footprint spans across the Middle East and South Asia with operations in Kuwait, Iraq, Oman, Bahrain, the UAE, Qatar, India and Egypt.
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