Client Reception & Assistance: Greet clients warmly upon arrival, assisting them with check-in and ensuring a positive first impression of the salon environment.
Appointment Management: Confirm client appointments, schedule new bookings, and handle rescheduling or cancellations as needed. Respond promptly to appointment queries via phone, email, or WhatsApp.
Payment Processing: Accurately process payments through various methods, including cash, credit card, KNET, or online links. Issue receipts, invoices, and staff cards to clients, ensuring clarity on services rendered.
Client Navigation: Guide clients to their assigned service stations, providing relevant information regarding their service(s). Notify the designated beautician or technician of the client's arrival and any additional services requested.
Salon Booking Systems: Utilize the salon’s booking platform (e.g., Website, Bookr, Bookeey, etc.) to manage and update appointments. Ensure the system is up-to-date with client details and service preferences.
Point of Sale (POS) Operations: Efficiently process all POS transactions, including retail sales, ensuring accurate item entry and payment recording.
Daily Cash and Sales Reconciliation: At the end of each day, verify that all transactions are correct and that the day’s financial totals align. Submit the daily cash income report to the designated office personnel.
Client Experience Management: Maintain a calm, welcoming atmosphere in the reception area, including controlling the music and ambiance to enhance the overall client experience.
Walk-In Management: Welcome walk-in clients, answer inquiries about available services, and assist in scheduling appointments based on stylist or technician availability.
Customer Service & Conflict Resolution: Ensure customer satisfaction by promptly addressing and resolving client complaints or concerns, offering a solution or escalation as necessary. Document any incidents and submit reports or refund requests as applicable.
Marketing & Promotion: Inform clients about new services, seasonal promotions, and discounts. Cross-sell additional services and retail products when appropriate to enhance client experience and boost sales.
Administrative Support: Assist with general administrative tasks such as filing, organizing, and keeping the reception area clean and organized. Ensure all client records are properly updated in the salon’s database.
Team Collaboration: Work closely with the salon’s team, communicating client preferences or special requests, and ensuring smooth coordination between reception and service providers.
Health and Safety Compliance: Ensure the salon complies with health and safety regulations, including maintaining cleanliness, sanitizing touchpoints, and ensuring client confidentiality.
المهارات
Excellent Communication: An optimistic and personable individual who excels in both written and verbal communication. Capable of engaging with clients in a friendly, professional manner, ensuring they feel valued and understood.
Tech-Savvy & Adaptable: Proficient in using various software programs. Comfortable learning and navigating salon management software and booking systems, adapting quickly to new technology.
Administrative Expertise: Strong command of basic administrative tasks, including scheduling, filing, invoicing, and record keeping. Highly organized and able to handle a variety of tasks efficiently, improving overall workflow and salon productivity.
Previous Receptionist Experience: Proven work experience in a receptionist or customer-facing role, preferably within a salon, spa, or service-oriented environment. Familiar with handling client inquiries, appointment scheduling, and payment processing.
Multitasking & Time Management: Excellent multitasking abilities, with a knack for managing several tasks simultaneously without sacrificing quality. Demonstrates strong time-management skills, able to prioritize tasks and meet deadlines in a busy, dynamic environment.
Professionalism: Maintains a polished and professional appearance at all times. Possesses a professional attitude when interacting with clients, team members, and management, contributing to a positive and respectful work environment.
Customer Service Excellence: Dedicated to providing exceptional customer service by actively listening to clients' needs and ensuring their satisfaction. Able to handle customer concerns or complaints with empathy, patience, and professionalism.
Attention to Detail: Strong attention to detail when managing client records, processing transactions, and ensuring all tasks are completed accurately and in accordance with salon policies.
Problem-Solving Skills: Demonstrates resourcefulness and a proactive approach to resolving issues, from client concerns to operational challenges, ensuring smooth day-to-day operations.
Team Collaboration: Ability to work well as part of a team, collaborating with beauticians, managers, and other staff to ensure a seamless client experience and a positive working atmosphere.
Confidentiality & Integrity: Understands the importance of maintaining client confidentiality and adhering to the salon's privacy policies, handling sensitive information with care and professionalism.
Flexibility & Adaptability: Open to adjusting work hours or responsibilities when necessary to meet the needs of the salon and its clients, especially during busy times or special events.
Sales & Upselling Abilities: Ability to promote additional services or retail products to clients in a way that feels natural, helping to drive revenue and enhance client satisfaction.
Physical Stamina: Ability to stay on your feet for long periods, move around the salon, and assist clients and staff as needed throughout the day.
