Sales Associate / Executive - Fashion Retail

Key Responsibilities:

Customer Service:

• Greet and welcome customers as they enter the store.
• Assist customers in locating merchandise and providing product information.
• Offer styling advice and suggestions based on customers' preferences and fashion trends.
• Handle customer inquiries, complaints, and returns professionally and efficiently.
• Build rapport with customers to foster long-term relationships and repeat business.

Sales Generation:

• Actively engage with customers to drive sales and meet or exceed targets.
• Upsell and cross-sell products to maximize sales opportunities.
• Utilize product knowledge and understanding of current fashion trends to effectively promote merchandise.
• Proactively approach customers on the sales floor and offer assistance.
• Process transactions accurately and efficiently using the point-of-sale (POS) system.

Merchandising

• Maintain a neat, organized, and visually appealing store environment.
• Assist with merchandising tasks such as restocking shelves, folding clothes, and arranging displays.
• Ensure all products are properly tagged with accurate pricing and descriptions.
• Monitor inventory levels and communicate any restocking needs to management.

Team Collaboration:

• Collaborate with team members to achieve store goals and objectives.
• Assist in training new staff members on product knowledge, customer service techniques, and sales strategies.
• Foster a positive and supportive work environment by offering assistance and encouragement to colleagues.\