الوصف الوظيفي
Job Description Sales Associate ( Job Number:SAL007423 ) JOB PURPOSE The Sales Associate is responsible for providing customer service on the shop floor, addressing customer needs promptly to ensure high satisfaction levels and achieve optimal sales outcomes. RESPONSIBILITIES Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards. Provide exceptional customer service by engaging in up-selling, cross-selling, suggesting alternatives, and promptly following up on customers' requests. Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping to prevent security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities. Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand's image and coordination standards. Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers. Specific for Fashion: Take precise measurements for necessary alterations, assigns prices based on the established price list (when applicable), and coordinate the required alterations promptly and accurately. Specific for Multimedia & Lifestyle: Promote additional products and services to customers to meet hourly and daily sales goals through effective up-selling and cross-selling techniques. Specific for Multimedia & Lifestyle, Sports, and Leisure: Notify department or universe managers about unavailable and underperforming products. Specific for Multimedia & Lifestyle, Sports, and Leisure: Organize product displays in relevant sections based on sales trends, release dates, and recommendations from department or universe managers. LANGUAGE & TECHNICAL SKILLSLanguage Proficiency Fluency in English. Technical Skills Proficiency in MS Office. Specific Expertise Sports Goods Retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible. Multimedia & Lifestyle Retail: Expertise in technology, music, books, and lifestyle products, encompassing current trends and market insights. EDUCATIONHigh school degree. EXPERIENCEZero to one years of experience in a similar role. BEHAVIORAL COMPETENCIESCustomer Focus Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations. Action OrientedTakes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help. Ensures AccountabilityHolds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others. Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking. Situational AdaptabilityAdapts approach and demeanor in real time to match the shifting demands of different situations. For example, finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations. Primary Location: Kuwait-Kuwait, Avenue Mall
