Sales Associate

Position Summary

As a Sales Associate for our luxury brand, you will play a pivotal role in delivering a world-class shopping experience to our discerning clientele. Your primary focus will be to exceed sales targets by providing personalized service, showcasing an in-depth knowledge of luxury products, and cultivating lasting relationships with customers.

Responsibilities

• Welcome and engage clients with a warm and professional demeanor, ensuring they feel valued and respected.
• Provide personalized consultations to understand customers’ needs and preferences, recommending products that align with their tastes and lifestyle.
• Demonstrate a deep understanding of luxury products, including craftsmanship, heritage, and unique features, to effectively convey their value.
• Drive sales by delivering exceptional service and utilizing upselling and cross-selling techniques.
• Manage the presentation of the sales floor, ensuring impeccable visual merchandising standards and an inviting shopping environment.
• Accurately process transactions using the point-of-sale (POS) system, handling all payment methods with discretion and efficiency.
• Address and resolve customer inquiries or concerns promptly, maintaining a solution-oriented approach.
• Build and nurture strong, long-term relationships with clients to encourage repeat business and loyalty.
• Stay informed about the latest collections, brand initiatives, and luxury market trends to provide informed recommendations.
• Support team efforts in achieving store sales goals and participate actively in promotions and events.
• Oversee after-sales services, ensuring client satisfaction and reinforcing the premium brand experience.

Supervision

Reports to and receives guidance from the Store Manager.