The Risk Operations Specialist performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in-depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically, responsible for resolving basic to moderately complex problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.
Responsibilities:
Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
Tracks and resolves risk issues. Identifies system or process weaknesses, proposing resolutions that will mitigate the exposure and increase processing efficiency.
Integrates other control functions to ensure all risks are fully scrutinized.
Identifies risks that cross the businesses and organizing cross-functional solutions.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citibank, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Key Responsibilities
Responsible for executing the day-to-day Operations Control activities and escalate any issues to ops control head.
Perform daily and monthly reviews as per Operations control manual. Ensure timely escalation of any issues related to nostro items to Operations control head/Management team and track till closure.
Support Operations control head with periodic reviews set by regional chain.
Engage in regional forums related to Operations control activities.
Collect Country Key Risk indicators and share with Operations control team and management.
Qualifications:
Excellent communication skills.
Ability to perform under pressure.
Ability to manage multiple tasks and priorities.
Ability to function independently.
Proficient in MS Office Word, Excel and PowerPoint application.
Languages:
English - Excellent writing and speaking.
Arabic - Excellent writing and speaking.
Education:
University Degree.
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