Receptionist (Bilingual)
Admin Staff Team - Jahrah, Kuwait Receptionist (Bilingual)
American International University - Kuwait City
American International University (AIU) is looking for dynamic and engaged full time employees for its newly established University. We seek individuals who can p erform receptionist duties, including answering calls, greeting students and visitors and directing them to the appropriate location on campus, providing general information, and assisting with other various clerical support activities .
Duties:
- Provide accurate information and referrals obtained from a variety of sources to field questions from the public regarding University operations, departments and programs, phone numbers, operational hours, events, etc.
- Operate complex digital telephone system to relay incoming and intra-system telephone calls
- Greet visitors and direct them to appropriate personnel or department
- Provide students/guests with general information about registration, scholarship, testing, counseling, etc., and refer students to appropriate person or department
- Maintain various voice messages associated with events, holidays and University closings
- Update and maintain University directory and other resources to ensure accurate dispensing of information; including website
- Receive mail and packages on behalf of the institution; open, sort and route mail to the appropriate personnel or department
- Answer routine questions about telephone and voice mailbox operation; report communication/computer problems to supervisor
- Work closely with Facilities and Security as needed by contacting them during an emergency or non-emergency situation
- Answer questions and provide training for new operators, on-call support or student-workers
- Maintain reception office spaces ensuring areas stocked with materials and appropriate information
- Evening and weekend duties as required
- Other duties as assigned
Skills:
- Must possess skills to be able to explain and demonstrate the essential functions of the position
- Ability to communicate information clearly and effectively with a variety of people: students, employees, and the general public; must possess English communication and customer service skills. Arabic is a must.
- Demonstrated knowledge of proper telephone etiquette; answering and transferring telephone calls, handling multiple lines
- Demonstrated ability to expedite phone calls by giving clear, concise, specific information
- Ability to multitask with frequent interruptions; must be able to work in fast-paced, professional working environment, working under pressure and maintaining composure; must be task-oriented, a self-starter, and capable working independently
- Demonstrated skills, knowledge, and experience working with clerical administration
- Demonstrated ability to maintain confidentiality and effectively handle sensitive information with sound judgment, tact, and discretion
- Ability to organize and prioritize work assignments and meet deadlines
- Demonstrated proficiency in the use of standard software applications
- Demonstrated ability to work and communicate effectively with a diverse group of professionals and constituents
- Ability to work evening and weekends as required
Experience and Education:
- Bachelors / High School diploma required
- Language: English and Arabic bilingual
- Experience in clerical administrative and/or receptionist role
- Six months of console experience in a busy, customer service-oriented position or evidence of training.
Location
Jahrah, Kuwait
Minimum Experience
Experienced
