Operations Manager (CSD)

**This position will be physically located in Kuwait in support of LOGCAP**

The Operations Manager is responsible for assisting the Community Services Sr. Director in the management/coordination of operations for all services that are assigned to the Community Services Directorate which includes at a minimum Health Services Administration, Postal Services, MWR Recreation & Athletics, Shelter & Billeting, Laundry Services and the Custodial Services. Oversees site management and Quality Objectives in support of Program Safety and Operational Audits. Prepares briefings in PowerPoint and charts in excel for the Community Services Sr. Director as required or as directed. Manages and conducts the data collection, research and report preparation for all Community Services Organizational Projects. Provides leadership, consultation, and mentoring to all assigned staff members, creating development opportunities for junior leaders and fostering a culture of continuous teamwork throughout the organization. Ensures that organizational goals are in alignment with V2X vision and values, ethics, and compliance objectives and that the customer is central to everything done within their AOR. Liaisons with Task Order Management leadership for mission accomplishment and problem resolution in support of LOGCAP V activities. Create Statement of Work (SOW) for CSD subcontracted services or Labor. Ensure Subcontractor performance is monitored and documented. Serve as the main POC for CSD in the absence of the Sr. Director.

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Operations manager for CSD will provide operational support to the Sr. Director in accordance with contractual requirements, and applicable policies, procedures and guidelines.
• Ensure all CDRL reporting requirements are met within the established timelines.
• Responsible for assisting the Sr. Director with execution of all CSD functions, and has responsibility for problem resolution, planning, execution, and leadership of CSD functions across AOR.
• On behalf of the Sr. Director, the Operations Manager will also interface directly with the Customer for mission accomplishment and problem resolution.
• Assist Sr. Director in directing and supervising all support resources for the performance of project assignments and activities.
• Implement and ensures quality assurance directives are compliant.
• Assist in defining and implementation of program schedules.
• Coordinate with the COR/PCOR on contract requirements and concerns as needed
• Assist the Sr. Director in providing leadership, consultation, and mentoring to all assigned personnel, by creating development opportunities for junior leaders and fosters a culture of continuous improvement throughout the Directorate.
• Provides oversight to the CSD Operations Staff and mentor CSD Ops as well as the Department Admin staff to promote quality and consistency of reports.
• Assist Sr. Director in providing guidance and clarification on certain tasks, projects, new company procedures and processes.
• Receives general guidance, provides leadership, accepts responsibility, and makes sound decisions in order to increase mission effectiveness and customer satisfaction.
• Identifies and resolves potential problems at the lowest level and quickly as possible.
• Safeguards need-to-know information regarding GO/DV schedules and PII.
• Ability to receive general guidance, provide leadership to staff, accept responsibility, and make sound decisions in order to increase mission effectiveness and customer satisfaction.
• Continuously seeks to develop efficient processes that is beneficial to the customer and the program.
• Safeguards need-to-know information.

• MINIMUM QUALIFICATIONS:
  • Education/Certifications: One-year related experience may be substituted for one year of education if degree is required.
    • Bachelor’s Degree preferred and/or related experience in Community Services Management
    • Must be eligible to obtain and maintain a Kuwait Driver’s License
    • Must be able to obtain and maintain Common Access Card (CAC).
    • Must have a current and active SECRET Security clearance
  • Experience:
    • Minimum 7 years’ experience in Customer services role (Medical Administration, MWR, Postal, Hotel or Billeting Operations).
    • Familiar with U.S. Army Protocols
    • Prefer experience in planning, supervising, managing and conducting overseas Community Services operations
    • Deployment to Southwest Asia (SWA) experience preferred.
    • Must be self-motivated and work with minimal guidance and/or supervision.
    • Must have 5+ years of customer service experience
  • Skills:
    • Must have excellent oral and written skills.
    • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
    • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Knowledgeable of how to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    • Must be able to read, write and speak the English language with proficiency.
    • Must be capable of typing a minimum of 40 works per minute with a high degree of accuracy.
    • Must know or capable to gain an understanding of the Operations section and an understanding of the mission of the Community Service Directorate.
    • Requires a collaborative work style, fostering cooperation, and teamwork.
    • Must have high level of proficiency in the use of MS Office and/or other related applications.
• SUPERVISORY/BUDGET RESPONSIBILITIES:
  • Management of Community Services Directorate consisting of Health Services Administration, Postal Services, MWR Recreation & Athletics, Shelter & Billeting, Laundry Services and the Custodial Services functional departments, including both Direct Hire and Subcontract personnel, in the day-to-day Directorate mission support responsibilities operating within established budgetary guidelines
• MATERIAL & EQUIPMENT DIRECTLY USED: NTV’s, computer, laptops, scanners, printers, or other network equipment and other general office equipment.
• WORKING ENVIRONMENT:
  • Duties will involve working outdoors with a potential exposure to extreme climatic conditions including frequent dust storms, and high temperatures – up to 130F degrees in the summer months. Potential exposure to chemical or biological agents could exist. Employee use of Personal Protective Equipment (PPE) in certain areas is required. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices. Normal work week is 48 hours but must be able to work overtime or nights as required.
• PHYSICAL ACTIVITIES:
  • Must be able to lift 25lbs continuously and 50lbs intermittently. Must be able to work overhead with arms raised for extended periods.
  • Required to observe all safety and health requirements for office environment.
  • Must have professional appearance, consistent with local customs.

• MINIMUM QUALIFICATIONS:
  • Education/Certifications: One-year related experience may be substituted for one year of education if degree is required.
    • Bachelor’s Degree preferred and/or related experience in Community Services Management
    • Must be eligible to obtain and maintain a Kuwait Driver’s License
    • Must be able to obtain and maintain Common Access Card (CAC).
    • Must have a current and active SECRET Security clearance
  • Experience:
    • Minimum 7 years’ experience in Customer services role (Medical Administration, MWR, Postal, Hotel or Billeting Operations).
    • Familiar with U.S. Army Protocols
    • Prefer experience in planning, supervising, managing and conducting overseas Community Services operations
    • Deployment to Southwest Asia (SWA) experience preferred.
    • Must be self-motivated and work with minimal guidance and/or supervision.
    • Must have 5+ years of customer service experience
  • Skills:
    • Must have excellent oral and written skills.
    • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
    • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Knowledgeable of how to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    • Must be able to read, write and speak the English language with proficiency.
    • Must be capable of typing a minimum of 40 works per minute with a high degree of accuracy.
    • Must know or capable to gain an understanding of the Operations section and an understanding of the mission of the Community Service Directorate.
    • Requires a collaborative work style, fostering cooperation, and teamwork.
    • Must have high level of proficiency in the use of MS Office and/or other related applications.
• SUPERVISORY/BUDGET RESPONSIBILITIES:
  • Management of Community Services Directorate consisting of Health Services Administration, Postal Services, MWR Recreation & Athletics, Shelter & Billeting, Laundry Services and the Custodial Services functional departments, including both Direct Hire and Subcontract personnel, in the day-to-day Directorate mission support responsibilities operating within established budgetary guidelines
• MATERIAL & EQUIPMENT DIRECTLY USED: NTV’s, computer, laptops, scanners, printers, or other network equipment and other general office equipment.
• WORKING ENVIRONMENT:
  • Duties will involve working outdoors with a potential exposure to extreme climatic conditions including frequent dust storms, and high temperatures – up to 130F degrees in the summer months. Potential exposure to chemical or biological agents could exist. Employee use of Personal Protective Equipment (PPE) in certain areas is required. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices. Normal work week is 48 hours but must be able to work overtime or nights as required.
• PHYSICAL ACTIVITIES:
  • Must be able to lift 25lbs continuously and 50lbs intermittently. Must be able to work overhead with arms raised for extended periods.
  • Required to observe all safety and health requirements for office environment.
  • Must have professional appearance, consistent with local customs.