Operations Manager

An established global provider that excels in offering end-to-end logistical and support services is hiring an Operations Manager to be based in Kuwait.

• Oversee operational systems, processes, and infrastructure while looking for opportunities of improvement or revision.
• Anticipates and tracks operational and tactical risks and provides strategic solutions.
• Manage day-to-day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
• Works with sales teams to help set and meet goals.
•  Plays a significant role in long-term planning, project status reporting, and implementing change control processes.  Works closely on other special planning and departmental projects.
• Oversee and reports weekly, monthly, quarterly, and annual metrics.
• Identifies trends and assess opportunities to improve processes and execution. Completes reasonability testing and information validation prior to circulating findings and recommendations to key stakeholders.
• Collaborate with other backoffice team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
• Collaborates with transitions and onboarding team as needed.
• Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required.
• Assesses a variety of situations and provides clarity to team and stakeholders. Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.
• Solicits and responds to feedback while gaining commitment and support.
• Supports backoffice and firm-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
• Stays up to date on industry regulations, trends, and technology.
•  Works closely with management team to ensure all operational, administrative, and compliance functions within the firm are being properly executed in accordance with regulatory-based best practices.
•  Addressing operational concerns and issues, monitoring overall customer satisfaction.
• Developing and implementing operational procedures and policies.
• Analyzing training needs/requirements