Manager Retail Sales

Responsibilities

1.Business Management

•Develop, propose, and implement the sales strategy internally and in conjunction with the brand guidelines.

•Provide the General Manager with the business forecast, budget, sales volume, and product mix, planning and profit.

•Regularly monitor departmental performance against relevant KPI’s and budget.

•Develop and implement with the General Manager the pricing and discount policy in accordance with principal policies.

•Develop and implement standard operating procedures for the Sales department where needed and continuously monitor the processes to ensure optimization.

•Develop and implement sales team variable remuneration programs linked to performance.

•Support promotion of trade-in’s and pre-owned vehicles and coordinate over allowances with Pre-Owned Vehicle Supervisor/Manager.

2.Customer Satisfaction

•Set and monitor business targets related to the CSI score.

•Ensure that professional and friendly service is provided to every customer according to the brand image.

•Handle and solve escalated customer cases together with the Marketing & CLM department, develop and implement customer lifecycle follow-up systems to create business and increase customer loyalty.

3.Customer Vehicle Delivery

•Ensure the pre-delivery inspection has been completed according to the company’s policies.

•Ensure that vehicle hand-over is done according to distributor standards.

•Ensure that the customer is introduced to the After-Sales department.

4.Stock Monitoring and Ordering Management

•Manage vehicle stock levels in accordance with distributor policies.

•Ensure that the DMS is continuously updated with accurate vehicle information and stock levels.

•Monitor the sales pipeline and oversee the vehicle ordering process to always ensure the correct stock levels.

5.Market Development

•Monitor the relevant competitor activities in the local market such as pricing, promotions and/or sales-related processes and propose improvement measures.

•Plan, implement and regularly evaluate promotion campaigns in coordination with Marketing & CLM department.

6.Auto Financing and Insurance Sales Support

•Ensure competitive auto financing and insurance product information is conveyed during the vehicle sales process.

•Ensure support of the Sales department for implementation of auto finance and insurance campaigns.

7.Reporting

•Ensure regular reports on vehicle sales and stock management are generated as required by distributor management.

•Ensure an up-to-date customer database and that detailed customer information is provided across all departments as required.

8.Compliance

•Know and understand the local laws which govern the automotive industry and ensure that the business complies with the relevant legislation.

•Ensure that checks are implemented to monitor whether all processes are in line with legal / compliance requirements within the distributor and business partners.

•Implement, and abide by the distributor compliance and integrity codes.

9. People Management

•In conjunction with Hod - Sales and HR, determine manpower required for Sales, employ new staff and develop an induction plan.

•Together with employees, establish business objectives and personal development goals and monitor performance against agreed targets.

•Develop and motivate employees according to their abilities and needs of the distributor.

•Determine training needs and secure suitable training.

•Provide continuous guidance, support, and feedback to subordinates.

•Encourage compliant behavior and ensure company HR policies are adhered to at all times