Manager Logistics Performance

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.

We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops,  and provide our riders with reliable earning opportunities daily.

At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

This role will manage and improve the logistics performance of all cities across the country, take ownership of various service levels by measuring compliance, find performance gaps, and execute a plan to fill performance-related gaps.
 

What’s On Your Plate?

• Report and monitor KPIs and performance SLAs
• Identify and solve logistics performance-related problems by analyzing and deriving insights from large, complex sets of data
• Responsible for country compliance with OD processes and tools (e.g staffing, forecasting, etc.)
• Provide all data needed for performance improvement on the country level and act as a consultant for the Head of Logistics
• Lead supervisors/trainers related to logistics performance KPIs
• Work alongside country sales & marketing teams on actions and activities to drive performance forward for own delivery
• Optimize country infrastructure, event thresholds, and give input in DBDF to improve overall performance
• Provide weekly updates to country management on projects & performance progress
   

What Did We Order?

• Bachelor's Degree, MBA is a plus
• 5-8 years of experience in food/grocery tech industry is highly preferred
• Extensive experience in SQL, data Analytics tools like Tableau, Looker, etc
• Strong written and verbal communication skills. Proficiency in Arabic is preferred.
• Excellent stakeholder management skills: experience in dealing with cross-cultural team members and cross-functional teams
• Ability to analyze data and derive insights from comprehensive data reports
• Ability to deal with ambiguity, work under pressure, handle stress,
• An individual contributor who can work in a fast-paced environment with a make-it-happen attitude