Responsibilities
•Drive after-sales growth in Kuwait's marine, diesel, gas, and on-site energy sectors and reaching customer satisfaction, service excellence, market share, and profitability goals.
•Boost the company's future prosperity by promoting and providing the OEM’s comprehensive state of-the-art after-sales solutions to clients in the technology, manufacturing, and oil and gas sectors.
•Promote and create comprehensive value service solutions such as Value Care, REMAN and overhaul, enhanced warranties, and engine replacements for clients across various industries.
•Optimize workshop operations, promoting sales of maintenance services and parts through workshop and mobile fleet services.
•Responsible for everything from strategic plan development to practical implementation.
•Meet after-sales objectives and elevate the customer experience.
•Develop and implement strategic plans for the OEM’s service solutions offerings in alignment with overall company objectives. Identify new opportunities for growth and expansion in various industrial markets.
•Lead and mentor a team of professionals. Provide guidance, support, and resources to ensure the team's success and professional development.
•Cultivate enduring relationships with clients, suppliers, and relevant stakeholders. Understand their requirements and work together to provide solutions that satisfy or surpass those expectations.
•Manage business unit budgets, expenses, and economic performance to maximize profitability and return on investment. Identify operational excellence opportunities and implement adequate financial controls.
•Stay updated on industry trends, competitor strategies, and updates, particularly in the retail and industrial domains. Leverage insights from market analysis to guide strategic decisions and pinpoint fresh prospects for the business.
•Ensure compliance with all Al Mulla Group rules and policies and relevant regulations, codes, and standards governing the respective businesses. Stay informed about regulation changes and ensure that all business units comply.
Educational Qualifications
Education Degree
: Bachelor
Major
: Electrical/ Mechanical Engineering with a background in Business Administration field
Experience
Years of Experience
: 10 - 14 Years
Field of Experience
: • After-sales, marketing, and business management in the rotating equipment industry
• Substantial experience at a managerial level
Skills
•Demonstrated a history of effective management and team leadership achievements.
•In-depth expertise in financial analysis, budgeting, principles of risk management, and solution sales strategies.
•A comprehensive understanding of business operations, after-sales, explicit management, and finance & controlling.
•Superb skills in communication, negotiation, and managing interpersonal relationships.
•Strategic thinker with a talent for problem solving and making well-informed decisions, as well as the capacity to identify issues, aggregate data, ascertain facts, and conclude effectively.
•Essential OEM technical experience is required.
•Extensive familiarity with rotating equipment products.
•Thorough understanding of compliance regulations related to anti-bribery and corruption.
Al Mulla Group is a leading diversified privately held business group based in the State of Kuwait with presence in 8 countries. With a workforce exceeding 15,000 employees in over 40 Group companies and affiliations with more than 200 international brands, Al Mulla Group has operations in the following fields: Automotive distribution and servicing Engineering Rental & Leasing of Vehicles and Heavy Equipment Insurance Manufacturing Consumer & Corporate Financing Investments Security Services Money Exchange Office Automation Engineering Products Distribution Healthcare Real Estate Education Travel Cargo Services The Group's geographic footprint spans across the Middle East and South Asia with operations in Kuwait, Iraq, Oman, Bahrain, the UAE, Qatar, India and Egypt.
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