E xcellent verbal communication skills and interpersonal style. Excellent personal presentation, grooming and hygiene. Excellent organisational skills, including ability to prioritise workload. Ability to effectively contribute as a team member as part of a busy team Proven ability to work under pressure in a fast paced, time sensitive environment Demonstrated ability to use initiative/judgement to solve job related issues Good understanding of DHL Network Strong problem solving capability Passion to provide excellent Customer Service 3 years experience in a commercial environment Expert knowledge of the DHL Infrastructure, products and services Strong customer service orientation. Ability to operate and functionally manage people in an informal matrix structure. (Networking, persuasive and negotiation skills.)
