Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
This role is responsible for Riders/Staff Training, identifying the training needs of riders and staff, and developing and organizing programs to meet those needs
What’s On Your Plate?
Conduct training sessions with newly onboarded riders and staff in areas such as rider experience, quality, health and safety, rider engagement, equipment, and riders’ applications.
Conduct “train the trainer” courses for staff to improve training quality.
Establish and enforce rules, regulations, policies, and procedures related to rider training and experience.
Conduct performance evaluations and provide growth feedback to the team.
Coach the Associate Trainers in areas such as conflict resolution, de-escalation techniques, communication, company policing, and cultural awareness.
Research new technologies to improve training efficiency and rider quality in the market.
Document all training activities and follow up on the trainees to ensure they are working properly; retrain in case they have any issues.
Assess the effectiveness of training through testing, and reviewing results & trainee feedback.
What Did We Order?
Bachelor's degree graduate
1-3 Years of full-time experience as a training professional, class teacher, or HR professional
Strong communication skills, both written and verbal.English and Arabic fluency is a must
Good public speaking and presentation skills. Previous experience using Canva or any graphic designing tool is a plus.
Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms, etc