Services Required –
Description (SOW)
Onsite Support / IT
Link Center Technician
Good oral and written
communication skills in local language + English
Good interpersonal
skills
Industry standard
skills normally expected from an onsite support technician including:
·ServiceNow ticket handling
·Microsoft Windows and
Apple operating system all related issues How-to assistance of End User
assigned IT devices and software
·Standard and non-standard
HW Devices (peripherals like monitors, label printers, etc.) Perform basic HW
support for Desktop & Laptop:
·RAM upgrade Keyboard
exchange SSD HD replacement
·Assistance on Software
related issues (Standard & Non-Standard) Microsoft Office 365 suite
·Software deployment
·Smart Hands experiences
for any support team including but not limited to Multi-Functional Printers,
Standalone, Networked Printers & Scanners, including toner replacement etc,
Servers & Storage
·Smartphones & Portable
Devices experiences for SIM handling and provisioning Smart Hands Meeting room
support (Audio and Video Equipment)
·Smart Hands support for
Network cabling and port patching, Wi-Fi network, replacement of router, HUBS
and Switches (local task pertaining to Smart Hands support)
·Document management like
Asset Management, Knowledge Management maintenance, Site Operations Manual,
etc.
Services Required –
Description (SOW)
Onsite Support / IT
Link Center Technician
Good oral and written
communication skills in local language + English
Good interpersonal
skills
Industry standard
skills normally expected from an onsite support technician including:
·ServiceNow ticket handling
·Microsoft Windows and
Apple operating system all related issues How-to assistance of End User
assigned IT devices and software
·Standard and non-standard
HW Devices (peripherals like monitors, label printers, etc.) Perform basic HW
support for Desktop & Laptop:
·RAM upgrade Keyboard
exchange SSD HD replacement
·Assistance on Software
related issues (Standard & Non-Standard) Microsoft Office 365 suite
·Software deployment
·Smart Hands experiences
for any support team including but not limited to Multi-Functional Printers,
Standalone, Networked Printers & Scanners, including toner replacement etc,
Servers & Storage
·Smartphones & Portable
Devices experiences for SIM handling and provisioning Smart Hands Meeting room
support (Audio and Video Equipment)
·Smart Hands support for
Network cabling and port patching, Wi-Fi network, replacement of router, HUBS
and Switches (local task pertaining to Smart Hands support)
·Document management like
Asset Management, Knowledge Management maintenance, Site Operations Manual,
etc.