IT Technical Support

We are seeking a skilled and customer-oriented IT Technical Support to provide expert assistance for inquiries and issues related to computer systems, software, and hardware. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and the capacity to perform effectively under pressure in a dynamic, fast-paced environment.

Key Responsibilities:

• Respond to IT support tickets, calls, and emails promptly and professionally.
• Serve as the first point of contact for all users, providing problem resolution and support.
• Diagnose and troubleshoot hardware, software, network, and system issues.
• Install, configure, and maintain desktop and laptop computers, printers, CCTV, and other IT equipment.
• Assist users with software installations, upgrades, and system updates.
• Document issues and resolutions in the Service Desk tracking system.
• Provide remote support to users via remote desktop tools or VPN.
• Maintain an up-to-date IT asset inventory, ensuring all equipment is accurately tracked.

Key Application:

• Microsoft D 365

• IT ServiceDesk System

• ZKbioTime

Qualifications: 

• Bachelor’s degree in Computer Science or equivalent experience relevant to the functional area.
• 3 to 5 years of experience in administering a help desk.