Job Function:
In the restaurant industry one of the first and last people that guests interact with is the receptionist/host/hostess. As the saying, “The first impression is the last impression”, tells us it is imperative that the hostess needs to be presentable, polished and professional in all their actions, and the way they carry themselves, from the start to the end of their shift. The hostess is the personal representation of our brand and the overall service quality of our restaurant. The hostess welcomes the guests, organizes the seating arrangements, handles reservations, organizes pick-up/take-out orders, deals with guest complaints, and ensures guests are comfortable all the way through to the farewell stage.
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