Guest Experience Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What you will do

• Display, at all times, a friendly courteous and professional manner in all dealings with guests, patrons and other employees.

  
  

• Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards.

  
  

• Handle guest problems or complaints by understanding the problems with all aspects, following up the results and making sure to end the problems with 100% guest satisfaction.

  
  

• Keep all support departments informed of necessary information or requests.

  
  

• Recite hours of operations of all hotel facilities and special service codes.

  
  

• Understand the tasks performed by a telephone operator, a receptionist, a reservationist, a concierge and a housekeeper.

  
  

• Handle hotel emergency procedures and situations with maturity and professionalism.

  
  

• Prioritize and handle multiple tasks.

  
  

• Monitor processes and adjust schedule according to priorities; to understand the dynamics and be proactive in responding.

  
  

• Be attentive to guests needs and to find pride and purpose in providing exceptional service and product; to anticipate guests personal preferences and the ability to exceed expectations.

  
  

What you bring

• Minimum of two years’ experience working in a similar position in a 5-star luxury hotel.

  
  

• Ability to work well under pressure.

  
  

• Works well in a team environment.

  
  

• Be thorough and pays attention to detail.

  
  

• Excellent verbal communication skills in English and Arabic are required.

  
  

• Female candidates are highly preferred due to the nature of the job.

  
  

What we offer: 

• Full board shared living accommodation in a high quality, well-resourced compound.

  
  

• Complimentary Discovery Nights at FS Hotels worldwide.

  
  

• Regular social and sporting events.

  
  

• Paid home leave tickets.

  
  

• Quality employee meals.

  
  

• Transportation to and from work.

  
  

• Free Wi-Fi in accommodation and employee transportation buses.

  
  

Work Authorization

Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!