F&B Guest Relations Supervisor (Female)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What you will do

• Set up the Guest Relations stand, review the reservation book and make recommendations as to the setup of the table.

  
  

• Assign seating taking into account service standards.

  
  

• Seat guests promptly at a table pre-set for the number in the party and according to guest preference.

  
  

• Review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards.

  
  

• Handle guests without reservations or those waiting for others to join them.

  
  

• Address a guest dissatisfaction immediately and inform the manager of the action taken.

  
  

• The ability to anticipate the needs of guests while scanning the restaurant constantly.

  
  

• Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.

  
  

• Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.

  
  

What you will bring

• Minimum 3 years of previous experience in similar role in a five-star luxury hotel or high end Lebanese restaurant in the Middle East.

  
  

• Must have fluent level of English & Arabic languages both written and spoken.

  
  

• Due to the nature of the job, a female candidate will be preferred

  
  

• Excellent communication, organizational and time management skills.

  
  

• Ability to multitask and prioritize daily workload.

  
  

What you will get

• Full board single living accommodation in a high quality, well-resourced accommodation with Wi-Fi internet.

  
  

• Complimentary nights at FS Hotels worldwide.

  
  

• Regular social and sporting events

  
  

• Paid home leave tickets

  
  

• Free transportation to and from work with Wi-Fi internet.

  
  

Work Authorization

Hotel will apply for the work authorization for the successful candidate

We look forward to receiving your application!