Desk Clerk

***This position is physically located in Kuwait in support of LOGCAP***

This position is responsible for operating a Billeting Office, assisting the Billeting Supervisor and Billeting Manager with keeping an accurate count on all keys, filing system of all military personnel hand receipts, managing housing furnishings, have excellent communication with the housing representatives, ensure that the 400 block is kept clean and safe for all tenants.

This position description is subject to change at any time as needed to meet the requirements of the program or company.

1. Process incoming and outgoing PCS, TCS, TDY, Contractors, deployed, and transit personnel on official government orders in support of OIF/OEF according to the Housing Office procedures.
2. Maintain accurate manning roster and update the billeting data base.
3. Provide daily information.
4. Maintain key control and billeting records.
5. Issue linen and billeting supplies to occupants.
6. Answer incoming phone calls.
7. Coordinate with all tenant unit representatives regarding room reservations and issues.
8. Inventory, issue, and receive linen on a daily basis from a local BPA contract.
9. Provide mission support on daily tasks.
10. Maintain an accurate work order log as well as submitting work orders to the help desk on a daily basis.
11. Monitor and check all vacant quarters on a daily basis.
12. Provide daily inspections of all shelter and billeting areas
13. Conduct monthly fire and safety inspections for all empty rooms.
14. Conduct monthly fire extinguisher inspections in all buildings.
15. Responsible for completing daily tasks
16. Performs some custodial services within housing
17. Escort technicians and laborers as needed to complete housing missions.
18. Performs police calls around area assigned
19. Other duties as assigned.

• Qualifications
• Minimum Qualifications
  • Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
    • College degreed preferred/High School diploma required.
  • Experience:
    • Incumbent must demonstrate a high degree of English comprehension, including speaking, understanding, reading, writing, and typing.
    • Must be capable to supervise personnel.
    • Must be detailed oriented and organized. Must have computer system administrative experience, should be have experience in procedural development as well.
  • Skills:
    • Must be proficient in using Microsoft Office software (i.e. Word, Excel, and PowerPoint).
    • Interpersonal and communication skills are requirements of this position as there is constant interaction with army personnel as well as fellow co-workers.
    • Problem Solving abilities are required to ensure that in case of a supervisor being unavailable they can handle a situation on their own (e.g. run out of linen or space). Computer skills capable of using Microsoft Office software.
  • Working Environment:
    • This position works both indoors and outdoors and should expect to work in conditions of extreme heat and extreme dust (i.e. - dust storms, humidity, etc). Normal work week is 48 hours (6 days a week, 8 hours a day). Must be willing to work additional hours when mission requires. Must be on-call 24 hours a day, 7 days a week. This position requires flexibility in work hours (shift work)
  • Physical Requirement:
    • Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

• Qualifications
• Minimum Qualifications
  • Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.
    • College degreed preferred/High School diploma required.
  • Experience:
    • Incumbent must demonstrate a high degree of English comprehension, including speaking, understanding, reading, writing, and typing.
    • Must be capable to supervise personnel.
    • Must be detailed oriented and organized. Must have computer system administrative experience, should be have experience in procedural development as well.
  • Skills:
    • Must be proficient in using Microsoft Office software (i.e. Word, Excel, and PowerPoint).
    • Interpersonal and communication skills are requirements of this position as there is constant interaction with army personnel as well as fellow co-workers.
    • Problem Solving abilities are required to ensure that in case of a supervisor being unavailable they can handle a situation on their own (e.g. run out of linen or space). Computer skills capable of using Microsoft Office software.
  • Working Environment:
    • This position works both indoors and outdoors and should expect to work in conditions of extreme heat and extreme dust (i.e. - dust storms, humidity, etc). Normal work week is 48 hours (6 days a week, 8 hours a day). Must be willing to work additional hours when mission requires. Must be on-call 24 hours a day, 7 days a week. This position requires flexibility in work hours (shift work)
  • Physical Requirement:
    • Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

This position description is subject to change at any time as needed to meet the requirements of the program or company.

1. Process incoming and outgoing PCS, TCS, TDY, Contractors, deployed, and transit personnel on official government orders in support of OIF/OEF according to the Housing Office procedures.
2. Maintain accurate manning roster and update the billeting data base.
3. Provide daily information.
4. Maintain key control and billeting records.
5. Issue linen and billeting supplies to occupants.
6. Answer incoming phone calls.
7. Coordinate with all tenant unit representatives regarding room reservations and issues.
8. Inventory, issue, and receive linen on a daily basis from a local BPA contract.
9. Provide mission support on daily tasks.
10. Maintain an accurate work order log as well as submitting work orders to the help desk on a daily basis.
11. Monitor and check all vacant quarters on a daily basis.
12. Provide daily inspections of all shelter and billeting areas
13. Conduct monthly fire and safety inspections for all empty rooms.
14. Conduct monthly fire extinguisher inspections in all buildings.
15. Responsible for completing daily tasks
16. Performs some custodial services within housing
17. Escort technicians and laborers as needed to complete housing missions.
18. Performs police calls around area assigned
19. Other duties as assigned.