Reports To: Customer Service Manager
Department: Customer Service
Job Summary: A Customer Service Advisor is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
Key Responsibilities:
· Receive all incoming calls; greet callers and route calls to appropriate personnel in a timely and efficient manner.
· Provide customers with accurate information at all times.
· Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/hold time.
· Create complaint tickets correctly, in adherence with policies and procedures.
· Update the database with the most recent customer information.
· Make requisite attempts to handle customer complaints in a prompt and effective manner as per company policies and procedures and escalate cases to superior if required.
· Take note of messages from external callers in case the concerned employee is not available and ensure that the message is delivered.
· Escalate cases that require intervention by Call Service Manager.
· Assist colleagues and foster an environment of teamwork and collaboration
· Ensure that all phone lines are working properly and report malfunctions to Head Office and alert phone technicians for rectification
Candidate Profile:
· Requirement open for Female Arab nationals
· Required minimum 2-4 years' experience in relevant business
· Required Diploma, University degree, Bachelor’s Degree in Business Administration or Marketing is preferable
· Requires good communication, computer skills & willing to work in two shifts
· Preferred Age below 30 years
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We, at Career Hunters, work closely with our client corporations to provide the best talent in today's competitive marketplace. By placing executives who wish to improve their career direction or seek lucrative opportunities in today's fast pace of life. Our specialization in Job analysis, helps us determing corporate requirements, towards employee characteristics which include, mental,physical and educational capabilities. In short, we surpass corporate requirements, in providing complete HR consultancy from Employee selection to Implementation and fallback. Being based in Kuwait, gives us the immediate knowledge of the region, the labour laws & ultimately the cultural background. Thus giving us the upper hand in providing proper and satisfactory results.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.
