Collection Officer

We are seeking a proactive and detail-oriented Collection Officer to join our team. The ideal candidate will be responsible for managing the collections process, following up with clients, and ensuring timely payments of invoices. This role requires strong communication skills in both English and Arabic, with the ability to handle customer inquiries, resolve issues, and maintain professional relationships. Additionally, the officer will be required to generate regular Excel reports related to invoice status and collections across the GCC region.

Key Responsibilities:

• Contact clients to follow up on outstanding invoices and payment status.
• Work with clients to resolve any payment issues and ensure timely payments of outstanding invoices.
• Ensure all invoices are properly tracked and recorded. Assist clients in understanding their invoices, and coordinate with internal teams for any discrepancies or disputes.
• Generate and maintain regular Excel reports to track the status of invoices, payment collections.
• Build and maintain professional relationships with clients to ensure smooth communication and timely resolution of payment-related issues.
• Maintain accurate records of all communication with clients and payment transactions.
• Work closely with the finance and accounting teams to ensure accurate and updated customer accounts.