Claims Officer

Motor Claims Officer



Claims Management: Review and process motor insurance claims, ensuring compliance with company policies and legal requirements.

Assessment and Evaluation: Assess the validity of claims by examining the nature of the damage, repair estimates, and documentation submitted by claimants.

Client Interaction: Communicate with policyholders, repair shops, and third-party vendors to gather necessary information and resolve claims efficiently.

Documentation: Prepare accurate and detailed reports on claims, including all relevant information for both internal and external parties.

Problem Resolution: Investigate claims for potential fraud or discrepancies and resolve disputes between clients, third parties, and insurers.

Timely Claims Processing: Ensure that all claims are processed in a timely manner, adhering to company standards for service and efficiency.

Customer Service: Provide excellent customer service by keeping claimants informed throughout the claim process and addressing any inquiries or concerns.

Collaboration: Work closely with the underwriting, legal, and operations teams to ensure seamless handling of claims.

Reporting and Data Entry: Utilize Microsoft Office, particularly Excel and Word, for data entry, report generation, and presentation of claim details.