الوصف الوظيفي
Position SummaryThe Bellman is a key member of the Front Office team, responsible for providing exceptional guest service by assisting with luggage handling, delivering personalized services, and creating a memorable first and last impression for guests. The ideal candidate will have a friendly and professional demeanor, excellent communication skills, and a passion for delivering outstanding hospitality.Key ResponsibilitiesGuest Arrival and Departure Services Greet guests warmly upon arrival and assist with unloading luggage from vehicles. Escort guests to their rooms while providing an overview of hotel facilities and room features. Handle luggage storage and retrieval efficiently. Ensure a seamless departure experience by assisting guests with their luggage and transportation needs.Luggage Handling Safely and carefully handle guest luggage, adhering to hotel protocols to prevent damage or loss. Tag and store luggage securely in the designated storage area when required.Guest Assistance Respond promptly to guest inquiries and requests, such as delivering packages, documents, or other items to guest rooms. Offer directions and information about local attractions, restaurants, and transportation options. Assist with valet parking services, if applicable.Hotel Operations Support Coordinate with the Front Desk, Concierge, and Housekeeping teams to meet guest needs efficiently. Deliver amenities, rollaway beds, or other special requests to guest rooms as needed. Ensure the lobby and entrance areas are clean, organized, and presentable at all times.Safety and Security Report any safety concerns, maintenance issues, or suspicious activities to the appropriate department. Adhere to all hotel safety protocols and procedures.Qualifications and Skills High school diploma or equivalent. Previous experience in a guest service or hospitality role preferred. Excellent verbal communication and interpersonal skills. Ability to handle physical tasks, such as lifting and moving luggage . Professional appearance and adherence to hotel grooming standards. Positive attitude, with the ability to work in a team-oriented environment. Knowledge of the local area and attractions is an asset. Flexible schedule, including availability to work weekends, holidays, and shifts as needed.
