Coordinate all AV service-related activities and oversee the implementation of the same by
the AV Technician and Helpers to ensure adherence to Andalus Electronics Quality and HSE
Standards.
Raise Job Orders ensuring correct Customer information, AV issue needing to be resolved
and that correct Team has been assigned to the Job.
Ensure that all AV Service Centre Job Orders are executed on time and on specification by
the AV Technicians.
Liaison with the AV Service Centre and respective Clients to ensure correct timings and
locations for any on-site visits.
Ensure AV Service Technicians execute all jobs with the highest Customer Service and Client
satisfaction.
Coordinate with the Warehouse to ensure that items are delivered as per the service
schedule, respective purchase order and the accompanying receipt.
Investigate minor problems relating to matters such as service irregularities and any issues
that may arise and report the same to the Direct Manager.
Offering care and trade in to customers to maintain their loyalty to our products, increase
the company income and achieve the monthly targets.
