About Jumeirah and The Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, cafés and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
About the job:
An exciting opportunity has arisen for a Assistant Outlet Manager role to join the F&B team at Jumeirah Messilah Beach Hotel & Spa, Kuwait.
Your main duties will include:
- To develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.
- To hire, train, supervise and discipline all outlet staff.
- To maintain a friendly yet unobtrusive manner with all guests.
- To possess management ability that ensures a successful handling of the outlets.
- To control reservations and seating of the outlet.
- To ensure the correct and consistent service techniques will be demonstrated by all colleagues.
- To prepare colleague schedules, which allow for appropriate service while controlling over time.
- To communicate with the Chef and Food and Beverage Director to discuss menus, marketing strategies and guest comments and concerns.
- To ensure a safe working environment for all colleagues within the outlet.
- To develop all colleagues for future advancement.
- To complete and conduct performance evaluations for all colleagues.
- To maintain a daily log for communication between outlet colleagues.
- To promote good public relations and handle complaints or concerns of guests.
- To handle all inventories directly involved with the operation of the outlet.
- To recognize and address potential disruptive or undesirable guests.
- To properly handle and report employee and guest accidents.
- To respond properly in any hotel emergency or safety situation.
- To formulate and recommend changes to improve colleague performance and teamwork.
- To review performance with every colleague on an annual basis.
- To plan and execute special events such as Ramadan, Eid, etc.
- To be thoroughly knowledgeable in all facets of Human Resources nature interviewing, evaluating, discipline, termination.
- To identify potential problems and ask for assistance before breakdown occurs
- To provide lateral service within the hotel whenever needed
- To perform other tasks or projects as assigned by hotel management.
Qualifications:
About you:
- Should have 2-year minimum in a similar role in in a five-star hotel.
- Able to handle multiple tasks.
- Experience working in a multicultural environment.
- Well versed in financial aspects.
- Knowledge of Micros Point of Sale system.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate her/himself with one of the most luxurious brands in the hospitality industry.
