ASS001054 ) JOB PURPOSE The Assistant Manager is responsible for serving customers on the shop floor and supporting the shop/department managers in ensuring efficient shop operations and maintaining high standards of customer service. RESPONSIBILITIES Assign routine and non-routine tasks to sales associates, cashiers, and coordinators to optimize operational efficiency and ensure tasks are completed effectively. Supervise the shop's opening and closing processes to ensure compliance with established procedures for petty cash, reporting, and other requirements. Ensure accurate delivery to the accounting department in accordance with company policies and security standards as necessary. Specific for KIKO: Coach the team on products, makeup application techniques, and selling techniques to deliver KIKO customer experience. LANGUAGE & TECHNICAL SKILLS Language Proficiency Technical Skills Proficiency in MS Office. EDUCATION EXPERIENCE General Experience Five years of experience in Retail, or a similar role. Managerial Experience Two years of experience in a managerial role. BEHAVIORAL COMPETENCIES Provides direction, delegating, and removing obstacles to get work done. For example, asks questions to understand the desired outcomes for the role; confirms accountabilities with others so that work can be done effectively and efficiently; informs stakeholders when there are delays or problems that will affect them. Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development.
