Area Manager - Wachamean (Burger's concept)

We are seeking a motivated and results-driven Area Manager to oversee and optimize operations across multiple restaurant locations.

This pivotal role combines management oversight with hands-on support, emphasizing operational excellence, team development, and quality assurance. The Area Manager will work closely with store teams to meet and exceed business objectives while fostering a culture of excellence and accountability.

Operational Management:

• Oversee daily operations across assigned locations, ensuring compliance with company standards, health regulations, and local laws.
• Monitor and analyze key performance indicators (KPIs) such as sales, labor/food costs, and customer satisfaction; develop and execute data-driven action plans to improve outcomes.
• Maintain rigorous food quality and safety standards, ensuring all locations consistently deliver high-quality dining experiences.
• Implement and refine inventory control procedures, streamlining reporting processes to minimize waste and optimize supply chain efficiency.

Team Leadership and Development:

• Lead the recruitment, training, and mentoring of store management and team members to build high-performing, motivated teams.
• Conduct regular performance evaluations, delivering constructive feedback to drive continuous improvement.
• Foster a culture of accountability, customer focus, and team engagement through recognition programs and clear communication of expectations.

Customer Experience:

• Champion exceptional guest experiences by upholding high standards of cleanliness, service, and food quality across all locations.
• Actively address escalated customer concerns, leveraging feedback to implement long-term service enhancements.

Financial and Operating Oversight:

• Manage budgets effectively, ensuring cost controls align with organizational goals.
• Collaborate with senior leadership to establish and execute sales targets, marketing initiatives, and operational strategies.

Compliance and Reporting:

• Ensure adherence to health, safety, and labor regulations, conducting periodic reviews to maintain compliance.
• Perform store and recipe adherence routine audits and prepare comprehensive performance reports for senior management.
• Develop and implement Standard Operating Procedures (SOPs) across all stores, embedding consistent practices.

Training and Quality Control:

Training Responsibilities:

• Design, implement, and lead training programs for store teams, focusing on company standards, leadership development, and regulatory compliance.
• Onboard new hires and facilitate targeted workshops and continuous refresher and new procedure trainings.
• Promote cross-location training initiatives to foster collaboration and measure the success of training programs.

Quality Control Duties:

• Conduct daily site visits and operational audits to evaluate adherence to brand standards and identify areas for improvement.
• Monitor food quality, cleanliness, and service levels, implementing corrective actions where necessary.
• Establish quality benchmarks, systematically addressing customer feedback to drive continuous improvement in products and services.