الوصف الوظيفي
We are seeking a motivated and results-driven Area Manager to oversee and optimizeoperations across multiple restaurant locations. This pivotal role combines managementoversight with hands-on support, emphasizing operational excellence, team development, andquality assurance. The Area Manager will work closely with store teams to meet and exceedbusiness objectives while fostering a culture of excellence and accountability.Key Responsibilities:Operational Management: Oversee daily operations across assigned locations, ensuring compliance with companystandards, health regulations, and local laws. Monitor and analyze key performance indicators (KPIs) such as sales, labor/food costs,and customer satisfaction; develop and execute data-driven action plans to improveoutcomes. Maintain rigorous food quality and safety standards, ensuring all locations consistentlydeliver high-quality dining experiences. Implement and refine inventory control procedures, streamlining reporting processes tominimize waste and optimize supply chain efficiency.Team Leadership and Development: Lead the recruitment, training, and mentoring of store management and team members tobuild high-performing, motivated teams. Conduct regular performance evaluations, delivering constructive feedback to drivecontinuous improvement. Foster a culture of accountability, customer focus, and team engagement throughrecognition programs and clear communication of expectations.Customer Experience: Champion exceptional guest experiences by upholding high standards of cleanliness,service, and food quality across all locations. Actively address escalated customer concerns, leveraging feedback to implement long-term service enhancements.Financial and Operating Oversight: Manage budgets effectively, ensuring cost controls align with organizational goals. Collaborate with senior leadership to establish and execute sales targets, marketinginitiatives, and operational strategies.Compliance and Reporting: Ensure adherence to health, safety, and labor regulations, conducting periodic reviews tomaintain compliance. Perform store and recipe adherence routine audits and prepare comprehensiveperformance reports for senior management. Develop and implement Standard Operating Procedures (SOPs) across all stores,embedding consistent practices.Training and Quality Control:Training Responsibilities: Design, implement, and lead training programs for store teams, focusing on companystandards, leadership development, and regulatory compliance. Onboard new hires and facilitate targeted workshops and continuous refresher and newprocedure trainings. Promote cross-location training initiatives to foster collaboration and measure the successof training programs.Quality Control Duties: Conduct daily site visits and operational audits to evaluate adherence to brand standardsand identify areas for improvement. Monitor food quality, cleanliness, and service levels, implementing corrective actionswhere necessary. Establish quality benchmarks, systematically addressing customer feedback to drivecontinuous improvement in products and services.
